Sr. Technical Program Manager, Amazon Software Builder Insights (ASBI)Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
The Software Builder Insights team provides the insights that shape creation of the best software builder experience in the world. Our job is to make continuously improving the experience of software builders an inherent part of Amazon's culture, delivering progress across thousands of autonomous "2-pizza" development teams. We do this by inventing, building, and disseminating the right metrics to drive improvement and by pairing them with recommendations of specific actions teams can take to improve their team's experience building and operating software at Amazon.
We are looking for an experienced program manager with a passion for understanding and simplifying complex spaces, who has experience using metrics to drive large-scale organizational change. Your job will be to drive creation of metrics that resonate and insights that stick, in partnership with engineering, product, and UX teammates.
Key job responsibilities: Manage the lifecycle of a complex cross-functional program with impact across organizations, in support of business objective(s) related to improving the experience and effectiveness of Amazon software builders.Manage the roadmap for the organization, including ownership of one or more organizational goals. Accountable for overall program strategy as well as driving teams inside and outside your organization to deliver.Define clear goals and objectives. Create plans that have clear, measurable success criteria and that make smart trade-offs (e.g., time vs. effort vs. features). Proactively identify and mitigate risks before they become roadblocks.Influence technical teams to decouple from dependencies and eliminate architecture problems that stifle innovation or cause user dissatisfaction, development collisions, and/or outages.Clearly communicate progress. Report on progress in regular business and program reviews with senior leadership up to the VP level.Minimum Requirements: 5+ years of working directly with engineering teams experience5+ years of technical program management working directly with software engineering teams experience5+ years of technical product or program management experience3+ years of software development experienceExperience managing programs across cross functional teams, building processes and coordinating release schedulesExperience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experienceExperience managing technical programs across cross-functional teams, building processes and coordinating release schedulesExperience building and evaluating system-level technical designAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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