Sr. Technical Account Manager (Remote, AUS) #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity.
About the Role:
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.
What You'll Do:
Serve as primary technical contact and augment our customer support teams. Onboard new Elite Enterprise customers to the CrowdStrike platform. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction. Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed. Be the solution expert from the front lines of the SOC to the C-suite. Research complex technical issues in a timely manner and follow up with recommendations and action plans. Drive escalations with executive management and stakeholders. Lead cross-functional groups to achieve resolution for any escalated issues. Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. Create knowledge content and systems to capture new learning for reuse throughout the company and user base. Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory. Conduct and lead quarterly onsite briefings with customers and executive staff. Participate in corporate mentorship program. What You'll Need:
Bachelor's Degree or 10 years equivalent experience. Industry recognized security certification. Completed all required learning tracks. Experience working with all supported operating systems. Knowledge of enterprise web technologies, security and cutting-edge infrastructures. Network infrastructure experience. Security Operations Center working knowledge experience. Excellent customer service skills and ability to quickly establish technical credibility with customers. Excellent communication skills, written and verbal with the ability to effectively communicate at all levels. Experience working independently to determine methods and procedures on new assignments. Demonstrable problem-solving skills. Collaborative attitude. Ability to travel up to 25%. Commitment to customer success. Bonus Points:
Master's Degree in related field. CISSP or ITIL Certification. 10+ years of Technical Account Management. Deep expertise in Windows, Linux and Mac platforms. Python Scripting and RestAPI experience. Benefits of Working at CrowdStrike:
Remote-first culture. Market leader in compensation and equity awards with option to participate in ESPP in eligible countries. Competitive vacation and flexible working arrangements. Physical and mental wellness programs. Paid parental leave, including adoption. A variety of professional development and mentorship opportunities. Access to CrowdStrike University, LinkedIn Learning and Jhanna. Offices with stocked kitchens when you need to fuel innovation and collaboration. Birthday time-off in your local country. Work with people who are passionate in our mission and Great Place to Work certified across the globe. CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
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