With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started.
The UKG Services team is a leading provider of workforce management (WFM) and human capital management (HCM) solutions. Our comprehensive suite of services includes implementation, consulting, training, and support, all designed to help organizations optimize their workforce strategies and achieve operational excellence.
At UKG, you get more than just a job. You get to work with purpose. We are committed to delivering innovative solutions that empower businesses to manage their most valuable asset—people.
Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
About The Role
We are in search of a Senior Solutions Consultant who has a passion for strategic consulting, implementing solutions that provide significant benefits, building relationships and delivering outstanding customer service and outcomes.
As a Senior Solutions Consultant, you will sculpt the design of the solution and utilize the defined implementation process to meet the established implementation milestones and targeted completion dates. You will be viewed as a trusted advisor for Workforce Management within the Retail & Hospitality Line of Business. You will also work in a team environment remotely or at customer sites to implement and support products that UKG delivers to its customers and will work closely with the UKG Project Managers and peers to accomplish activities along a set and proven methodology.
In this role, you will be responsible for: Provision of industry and workforce management expertise and rostering best practice to benefit customers and colleaguesUsing professional consulting concepts, implement software in various environmentsReview business process analysisConfigure solution applicationsFollow practices and procedures in analysing a variety of business situations or data requiring a review of a variety of factorsProvide knowledge transfer for customersAnalyse requirements and create documentation, diagrams and feature specificationsLeading workshops and sessions to drive informed decision making and gather requirementsAdvise customers on system configuration, industry specific features and system processes and proceduresWork with product management, clients and peers to suggest ideas for the improvement of the solutions and outcomesQualifications: At least 5 years of experience in the delivery and implementation of SaaS solutionsBachelor's Degree or equivalentEither solution or industry experience in workforce managementA thorough understanding of business, process and technology relating to workforce managementBroad knowledge of labour management, rostering, HR / Payroll, ERP, or similar domain product/systemsIdeal to have working experience in a healthcare environment with rostering solutionsFlexibility to travel as neededWhere we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******.
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