Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers .
Job Description
We're looking for a strategic and results-driven Senior Manager to join our Commercial Sales Strategy team, with a dedicated focus on the SMB segment in the APAC region. In this role, you'll play a crucial part in expanding Afterpay's footprint in the SMB market, crafting and executing strategies that will drive significant growth. You'll work closely with global stakeholders and collaborate with product, pricing, sales, marketing, and support teams to optimise the sales funnel, enhance merchant acquisition and retention, and ensure APAC's unique market needs are fully addressed and seamlessly integrated into our broader global strategy. Your efforts will be key in driving both merchant satisfaction and overall business success.
Key Responsibilities:
Develop and implement innovative sales strategies that accelerate growth and market share within the SMB segment, ensuring Afterpay continues to be a leader in the payments space.
Collaborate with global stakeholders, including product and operations, to ensure APAC's SMB needs are represented in Afterpay's global initiatives.
Enhance sales processes and resource allocation to maximise efficiency and performance within the SMB market, driving stronger results and merchant satisfaction.
Utilise data analytics to inform strategic decisions, identifying key opportunities to optimise performance and drive impactful initiatives.
Lead efforts to reduce merchant churn by developing and implementing targeted strategies aimed at improving retention within the SMB segment.
Oversee and drive the success of key programs within the SMB segment, ensuring they deliver measurable ROI and set new standards for strategic initiatives at Afterpay.
Work in close partnership with product, pricing, sales, marketing, and support teams to optimise the sales funnel, improve merchant acquisition and retention, and address challenges and opportunities across the APAC region.
Extend strategic coverage to other segments, including mid-market and enterprise, ensuring a holistic approach to market growth in the APAC region.
Qualifications
8 years of related experience in developing and executing successful sales strategies.
Proven ability to work with and influence global stakeholders across various functions to align strategies and achieve shared goals.
Proven track record in managing and executing large-scale strategic and operational projects, effectively navigating challenges across technical, operational, legal, and business domains.
Strong operational skills with a focus on optimising processes and driving tangible business outcomes.
Expertise in using data to guide decision-making and drive impactful strategic initiatives.
Experience in the payments and technology sectors is a plus.
A collaborative leader who thrives in a dynamic, fast-paced environment and is passionate about fostering growth within the SMB market.
Exceptional communication skills, both written and verbal, with the ability to craft persuasive presentations and engage effectively with C-level executives.
Additional Information
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page .
Perks
We want you to be well and thrive. Our global benefits package includes:
Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business hours as part of this role.
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