It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job DescriptionThis role manages Employee Health, Retirement, Risk, and Leave benefit programs within the APJ regions, working with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and market competitiveness. Responsibilities include managing benefit enhancements, supporting new market setups and local integrations, optimizing benefit processes, and overseeing vendor relationships and service levels. The role also assists with pensions governance, handles escalated benefits issues, and supports M&A activities. Additionally, it manages long-term leave cases, implements leave policies, and ensures alignment with company guidelines and local regulations, while contributing to the global benefits budget planning process.What you get to do in this role:Management of Employee Health, Retirement, Risk, and Leave Benefit programs in APJ countriesCollaborate with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and seamless execution of benefit-related tasksEnsure market competitiveness by analysing market data, benchmarking surveys, and peer companies' benefit offeringsManage benefit enhancements, implement new benefits and new market setups, and support the integration of global benefit programs locallyIdentify and implement opportunities for process optimization in collaboration with the GP care teamManage vendor relationships, ensuring high service levels and monitoring performance.Support pension governance processes where neededOwn escalated benefits issues, partnering with vendors and the Global People team to resolve problems effectivelyDuring the global benefits budget cycle, ensure recommendations for new programs are financially sustainableProvide administrative support for M&A activities, including due diligence and onboarding presentationsManage long-term leave cases (e.g., medical or disability), ensuring compliance with leave policies, and coordinate return-to-work planning with external vendorsImplement and maintain leave policies in line with company guidelines and local laws and communicate updates to employeesQualificationsTo be successful in this role you have:3+ years' experience managing of Employee Health, Retirement, Risk and Leave Benefit programs in APJSelf-motivated. Agile and able to work at speed whilst not compromising on quality of workAbility to collaborate cross functionally with teams such as Payroll, GP Care, Sourcing FP&A, and Legal to deliver comprehensive and compliant benefit programsFamiliarity with tracking and supporting budget planning processes for benefit programs. Experienced in analysing reports on benefit usage, costs, and financial projectionsExperienced in supporting the monitoring of vendor service levels, including pension governance and vendor onboardingLeave Program Management-Experience in handling long-term leave cases, including medical or disability leave, working with internal teams and external vendors (e.g., insurance companies)Knowledge of implementing and maintaining leave policies (e.g. Sick, vacation, parental leave) and ensuring alignment with company guidelines and local lawsAbility to respond to employee queries effectivelyExperience with Benefit Platforms (Darwin) and Workday preferable. ServiceNow Now Platform experience an advantageExperience with Works Councils / CBA's preferableAdditional Information We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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