It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this roleThis role manages Employee Health, Retirement, Risk, and Leave benefit programs within the APJ regions, working with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and market competitiveness. Responsibilities include managing benefit enhancements, supporting new market setups and local integrations, optimizing benefit processes, and overseeing vendor relationships and service levels. The role also assists with pensions governance, handles escalated benefits issues, and supports M&A activities. Additionally, it manages long-term leave cases, implements leave policies, and ensures alignment with company guidelines and local regulations, while contributing to the global benefits budget planning process.The candidate will manage benefits and wellbeing programs in the APJ region.Management of Employee Health, Retirement, Risk, and Leave Benefit programs in APJ countries.Collaborate with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and seamless execution of benefit-related tasks.Ensure market competitiveness by analysing market data, benchmarking surveys, and peer companies' benefit offerings.Manage benefit enhancements, implement new benefits and new market setups, and support the integration of global benefit programs locally.Identify and implement opportunities for process optimization in collaboration with the GP care team.Manage vendor relationships, ensuring high service levels and monitoring performance.Support pension governance processes where needed.Own escalated benefits issues, partnering with vendors and the Global People team to resolve problems effectively.During the global benefits budget cycle, ensure recommendations for new programs are financially sustainable.Provide administrative support for M&A activities, including due diligence and onboarding presentations.Manage long-term leave cases (e.g., medical or disability), ensuring compliance with leave policies, and coordinate return-to-work planning with external vendors.Implement and maintain leave policies in line with company guidelines and local laws and communicate updates to employees.QualificationsTo be successful in this role you have:3+ years' experience managing Employee Health, Retirement, Risk and Leave Benefit programs in APJ.Self-motivated. Agile and able to work at speed whilst not compromising on quality of work.Ability to collaborate cross functionally with teams such as Payroll, GP Care, Sourcing FP&A, and Legal to deliver comprehensive and compliant benefit programs.Familiarity with tracking and supporting budget planning processes for benefit programs. Experienced in analysing reports on benefit usage, costs, and financial projections.Experienced in supporting the monitoring of vendor service levels, including pension governance and vendor onboarding.Leave Program Management-Experience in handling long-term leave cases, including medical or disability leave, working with internal teams and external vendors (e.g., insurance companies).Knowledge of implementing and maintaining leave policies (e.g. Sick, vacation, parental leave) and ensuring alignment with company guidelines and local laws.Ability to respond to employee queries effectively.Experience with Benefit Platforms (Darwin) and Workday preferable. ServiceNow Now Platform experience an advantage.Must be fluent in Japanese and English.Experience with Works Councils / CBA's preferable.
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