We're seeking a visionary Director of Rooms to lead the front-line operations of this luxury lifestyle hotel. In this pivotal role, you'll shape the guest experience from arrival to departure, ensuring every detail exceeds expectations. With an eye for innovation and a passion for excellence, you'll inspire teams to deliver exceptional service in a vibrant and dynamic environment.
WHAT MAKES THIS ROLE EXCITING? As the Director of Rooms, you'll play a central role in defining the guest experience and contributing to the hotel's reputation as a leader in luxury hospitality. This role offers the chance to:
Lead with Impact: Build, guide, and inspire a high-performing team across Front Office, Concierge, Housekeeping, and Guest Services. Shape Unforgettable Experiences: Collaborate across departments to craft seamless, personalized guest journeys that set the standard in luxury hospitality. Innovate and Excel: Bring fresh ideas and forward-thinking solutions to enhance operational efficiency and guest satisfaction. Drive Results: Influence key performance areas, including guest satisfaction scores, occupancy rates, and profitability, ensuring the hotel achieves its goals. WHAT YOU'LL BE RESPONSIBLE FOR
Operational Leadership
Oversee day-to-day operations of the Rooms Division, ensuring smooth, efficient, and guest-focused service. Implement and uphold luxury brand standards, monitoring quality and consistency across all touchpoints. Serve as a key member of the executive team, contributing to strategic planning and decision-making. Guest Experience
Champion guest satisfaction, addressing feedback proactively and elevating every interaction. Drive personalized service initiatives, fostering memorable moments at every stage of the guest journey. Team Development
Mentor and empower department leaders, fostering a culture of collaboration, accountability, and growth. Recruit, train, and retain talent, building a team that thrives on delivering exceptional service. Financial Performance
Manage budgets, forecasting, and P&L performance for the Rooms Division. Optimize revenue through strategic rate management and upselling opportunities. Compliance & Safety
Ensure adherence to workplace safety regulations, sustainability practices, and brand policies. Conduct regular audits and quality checks to maintain operational excellence. WHAT WE'RE LOOKING FOR:
Hospitality Visionary: Extensive experience in luxury lifestyle hotels, with a proven ability to innovate and excel in high-pressure environments. Inspirational Leader: A track record of building, motivating, and leading dynamic teams to achieve ambitious goals. Detail-Oriented Professional: An unwavering commitment to precision and perfection in every aspect of operations. Business Savvy: Strong financial acumen, with experience managing budgets, P&Ls, and revenue strategies. Adaptable and Agile: Comfortable navigating the fast-paced nature of luxury hospitality with flexibility and poise. Desirable Skills: Experience in a dual hotel-residence environment or working with property owners and stakeholders is a plus. WHY THIS COMPANY?
Innovative Culture: Be part of a brand that celebrates creativity and is committed to redefining luxury through wellness and sustainability. Growth Opportunities: We invest in your development, providing tools, resources, and mentorship to help you thrive. Vibrant Environment: Work alongside passionate professionals in a supportive and dynamic setting. Competitive Package: Enjoy an attractive salary, benefits, and perks that reflect the importance of this leadership role. READY TO MAKE AN IMPACT? If you're passionate about creating unparalleled guest experiences, building exceptional teams, and driving operational excellence, we want to hear from you.
Call 0404 926 109 or email for a confidential chat about the role - or simply Apply Today to join a brand that's shaping the future of luxury hospitality.
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