About us:Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney's Inner West.Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.About the Venue:Soaring above the coastline of one of Australia's favourite beaches, Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. The hotel, which is part of the IHG family, makes it easy to transition between business and the playful beach lifestyle with a host of in-house business-focused services and carefree leisure amenities on demand.About the Role:The Crowne Plaza Surfers Paradise are currently seeking an energetic, motivated and service driven Duty Manager to lead the team in Shooeys Sports Bar. In this role, the primary responsibilities will be to assist with the day-to-day operations of the business and ensure smooth operations between the entertainment, food and beverage functions to ensure customers have an exceptional experience.Key Responsibilities:Overseeing the delivery of excellent customer serviceManaging Shooeys Sports Bar functions by having a strong understanding of entertainment and eventsMaintaining knowledge of venue compliance, regulations and venue operationsTraining, motivating and continual staff developmentDeveloping creative promotions and venue initiativesImproving staff knowledge and skillset to improve on customer engagementManaging the venue's appearance and atmosphereAbout you:Previous managerial experience is idealGaming experience is necessaryWilling to work rotating roster including nights, weekends and public holidaysHighly motivated and an exceptional self-starterLead by example with strong leadership and communication skillsHigh level of customer service skills in a variety of hospitality offeringsCurrent RSA and RSG accreditationExperience in high volume venues and large-scale eventsExperience dealing with licensing and complianceA police check will be required for this roleYour application will include the following questions:How many years' experience do you have as a Bar Duty Manager?Do you hold a current Responsible Service of Alcohol (RSA) certificate?Do you have a current Police Check (National Police Certificate) for employment?Which of the following statements best describes your right to work in Australia?Do you hold a current Responsible Conduct of Gambling (RCG) certificate?How many years of people management experience do you have?What's your expected annual base salary?
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