Inlite is an established premier provider of architectural lighting in Australia, dedicated to fulfilling the requirements of the architectural, design, and engineering sectors through specialised, intricate solutions.
We pride ourselves on offering unparalleled technical proficiency, innovation, and delivery service. Recognised for our use of cutting-edge design and lighting technology, Inlite delivers an extensive suite of integrated solutions for a wide range of projects. We work across luxury single and multi-residential, hospitality, commercial office fit-outs, retail, facade lighting, and public spaces. Our team at Inlite is composed of professionals possessing a wide array of specialist skills, thereby ensuring our clients and project designs benefit from expert advice. Our technical knowledge and expertise pave the way for best practice solutions. We value our team-oriented approach and take pride in our established reputation within the industry.
Qualifications & Experience Competency in using ERP, CRM and Microsoft suite of software in particular Excel. Minimum work-related experience of 5 years. Experience in the Lighting Industry or other Construction related field is a must. Experience working with wholesale customers. Aftersales support - Responsible for any aftersales issues associated with your projects, following the existing aftersales process to ensure satisfactory outcomes for our customers, supported by the Technical Manager, Operations Manager, Purchasing, and Accounts. Attributes Ability to conceptually budget, meet deadlines, and handle various projects simultaneously. Effective in a busy team-oriented environment. Articulate and able to interact well with clients both via phone and in face-to-face meeting situations. A great team player, important to manage and collaborate with both internal and external customers. Tasks & Responsibilities Project Management - Coordination of activity from Specification Stage through to order placement and post installation, applying a Project Management best practice model using the business project management system. Sales Support – Develop a partnership with the Sales Team by coordinating follow-ups on projects, updating project information into the CRM, and developing customer documents and proposals. Communication - Establish a proactive process of regular communication with stakeholders to improve market intelligence and forecasting, ensuring timely updates to customers and the sales team. Customer Relationship Development - Develop key customer relationships throughout project lifespans to expand relationship breadth and open new business opportunities. Customer Enquiry Support - Handle overflow enquiries from Customer Service, taking ownership of requests and providing professional and timely responses. Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a sales coordinator? Do you have customer service experience? How many years of project management experience do you have? Do you have experience in a role that requires relationship management experience? #J-18808-Ljbffr