Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?
For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.
As a trusted not-for-profit, the organisation's unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.
St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.
Last year, we connected with 1.2 million Western Australians including: 340,000 people through first aid training, education and engagement, 362,000 people who received care close to where they live and work, 410,000 received trusted transport and emergency care when they needed it most.
A job to be proud of: St John WA are looking for experienced and motivated individuals to join us as Specialist Services Officers on our Specialist Services Desk (SSD), located in our newly built facility in Perth CBD.
We offer flexible options to suit your career path—whether you're seeking a permanent position, a 24-month fixed-term contract , or a secondment opportunity .
Successful candidates will be part of a collaborative and engaging work environment, operating on a 224 roster .
This may involve variations in leave blocks and shift colours, providing a diverse and flexible experience.
As the Specialist Services Officer, you will manage the coordination of the Emergency Rescue Helicopter Services and the identification of potential cases for Special Operations Paramedics.
This includes the tasking and dispatching of these resources and follow up, throughout the state of Western Australia, in a timely and efficient manner while providing prompt service and appropriate information transfer.
The role will also ensure the identification and coordination of additional resource requirements during major incidents.
What you'll do: Identify, receive and action urgent and non-urgent requests for ERHS and special operations paramedic attendance Ensure correct and accurate identification and coordination of additional resource requirements during major incidents Organise the dispatch of helicopter, special operations paramedic and emergency management resources in an appropriate and timely manner that reflects the targets set for the ambulance service and/or external contract requirements Provide a prompt service and appropriate information transfer working to strict time frames Provide mission oversight of helicopter, special operations paramedic and emergency management taskings Develop effective communication with internal and external stakeholders Responsibility for determining and communicating a stand down to crew when all appropriate stand down criteria have been met Identify, compile and audit calls which fall into the category of a missed tasking whereby specialist response would have been appropriate, but not activated.
Review monthly specialist tasking report data Perform electronic recording of information requests on CAD, manual recording as required Develop a knowledge base of all localities within the state of Western Australia and the limitations of the helicopters.
What you'll need: Have a minimum three years' experience as an Ambulance Paramedic (AP1) or equivalent on-road operational classification (e.g.
Ambulance Officer, Paramedic Intern or Station Manager) Possess a high level of communication skills, both verbal and written Demonstrated ability to work as part of a team and autonomously Integrity and a high level of confidentiality Sound experience in Microsoft Office suites High attention to detail Ability to remain calm, compassionate and professional while taking control of stressful situations Ability to effectively communicate during times of high stress and short time-frames The Process: Prospective candidates will need to submit their application online.
Candidates will be required to complete the online application form and prepare and submit the following as part of their application: Up to date CV detailing key experiences and work history.
Completed Cover Letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a 2-page word document) What motivated you to apply for the position of Specialist Services Officer and how has your background and experience prepared you for this role?
Describe a time when you negotiated with someone to achieve a positive outcome.
What actions did you take?
How did you manage the situation?
What was the result?
Demonstrate your experience in prioritising and coordinating resources to accomplish a set task and/ or project.
Applicants will receive an automated receipt on application if you have not received this email, please contact the Talent Sourcing team prior to the closing date and time.
Late or incomplete applications will not be accepted.
Online Interview Psychometric Testing Panel Interview Documentation Collection & Reference Checks Successful candidate appointed to the position.
To Apply To apply for this exciting opportunity please select " Apply Now ".
Applications will be short-listed based on applications and response to selection criteria.
Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at ****** Applications close Sunday 10th November 2024 at 6:00pm St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve.
Our goal is to ensure people feel safe to be themselves.
We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.