Our client is seeking a Member Service Consultant to join their dynamic team. This role offers an exciting opportunity to be part of a dedicated Service Centre Team, providing exceptional service experiences to members through various channels. The successful candidate will play a crucial role in preserving and growing the membership base by building strong interpersonal relationships with members and employers, improving awareness of membership benefits, and directing members to the most appropriate division of the business to meet their needs.
Monday - Friday8:30am - 7pm rotating roster6 months in office then hybrid working availableBlended administration and customer service (not just a phone based role)January 2025 start!!What you'll do: As a Member Service Consultant, your primary responsibility will be handling inbound and outbound member and employer enquiries to deliver a 'members first' service experience. You will play a vital role in preserving and growing the membership base by creating and building strong interpersonal relationships with our members and employers. Your ability to identify member needs, undertake problem-solving, provide accurate information, assess advice service requirements, and respond professionally to enquiries will be key to your success in this role.
Deliver a 'member's first' experience through effective handling of member enquiriesPromote customer retention and satisfaction by identifying and understanding member needsProvide factual, accurate and consistent information to customer enquiriesAssess whether an advice service is required, and refer member to either a Superannuation Adviser or a Financial Planner as appropriateProvide optimum levels of service by responding to enquiries professionally, listening and developing a rapport with the customerEscalate complaints where required to the leadership teamWhat you bring: The ideal candidate for the Member Service Consultant role brings significant experience in a customer service or contact centre environment. Your excellent customer service skills, combined with your capacity to work collaboratively within a team environment, will enable you to excel in this role. Your problem-solving abilities, analytical skills, flexibility, adaptability, and ability to self-manage your performance are essential for this position.
MUST have Superannuation experienceCapacity to work collaboratively and in a team environmentProblem-solving and analytical skillsAbility to be flexible and adaptable to changeAbility to self-manage performanceWhat sets this company apart: Our client is committed to delivering a 'Members First' service experience via their Service Centre. They manage all superannuation and insurance member administrative services while driving a culture of continuous improvement. They strive for great outcomes for members and clients while continually improving how this happens. Their dedication towards their members sets them apart from other companies.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ****** for a confidential discussion.
About the job Contract Type: FULL_TIME
Focus: Call Centre
Industry: Call Centre and Customer Service
Workplace Type: Hybrid
Experience Level: Associate
Salary: Negotiable
Location: Melbourne CBD
Job Reference: 2025740/001
Date posted: 4 December 2024
Consultant: Ali Alpe
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