Specialist Customer Engagement

Get AI-powered advice on this job and more exclusive features.
Sign in to access AI-powered advicesContinue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Perfect role for a highly motivated individual with a drive for continuous improvementPerth based role – Perth Operations CentreAdhoc travel to RTIO sites as required

Perfect role for a highly motivated individual with a drive for continuous improvementPerth based role – Perth Operations CentreAdhoc travel to RTIO sites as required

We particularly welcome Indigenous people of Australia and Women to apply for this role as we are committed to fostering a diverse and inclusive work environment, as we advance our business to more accurately reflect the world around us.

Where we're all welcome



We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us who we are.



At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.



We acknowledge that all people are different and believe that our differences are our strength. The diversity of skills, life experiences and perspectives within our team enhances our way of working and our ability to achieve success together.

About The Role

Join our inclusive Utilities function here at Rio Tinto, where your customer engagement skills and experience will be valued and enriched within the role of Specialist Customer Engagement. This unique role will see you manage the electricity and water related customer service functions for Pilbara Utilities, including billing and debt collection for up to 4,000 residential, commercial and employee customers across our towns, as well as building and land development application approvals.

Reporting to the Principal Advisor Performance, you will

Develop and maintain proactive, values-based relationships with the contractor customer service team and all other key relationshipsPerform contract management activities including monitoring contract performance, undertaking contract negotiations and executing contracts and contract variationsUndertake quarterly contractor performance reviewsCollaborate effectively across our Utilities team and the wider RTIO group, seeking to drive value and leverage synergiesManage the customer call centre, billing and credit management process and systems to ensure the integrity of Rio Tinto's billing functionOversee the meter upgrade programLeverage Smart Meter technology opportunitiesManage the building and land development application processDeliver on key improvement projectsProactively manage the customer service relationship that provides electricity and water services throughout the PilbaraMonitor, record, and HSE reporting (Health, Safety, and Environment) relating to contractor meter reading personnelEnsure compliance with relevant legislation obligations

What You'll Bring

To be successfully considered for this role, you will have

Previous experience managing service contractsKnowledge of utility (water and electricity) operationsKnowledge of Regulations governing the sale of water and electricity to consumers preferredStrong financial management, credit control, relationship management, business improvement and project management skillsStrong focus on workplace culture team cohesion and a proactive can-do attitudeAbility to successfully manage competing prioritiesBusiness degree qualification preferredCurrent 'C' Class Driver's License (Manual) preferred

If you are excited about the role and think you have what it takes but your experience doesn't align 100% we still want to hear from you.

What we offer Be recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.A work environment where safety is always the number one priorityA permanent position working directly for Rio TintoFull relocation provided to Western Australia from elsewhere in AustraliaA competitive base salary reflective of your skills and experience with annual incentive bonusComprehensive medical benefits including subsidised private health insurance for employees and immediate familyAttractive share ownership planCompany provided insurance coverExtensive salary sacrifice & salary packaging optionsCareer development & education assistance to further your technical or leadership ambitionsOngoing access tofamily-friendly health and medical wellbeingsupportLeave for all of life's reasons (vacation/annual, paid parental, sick leave, cultural leave)Work on Country with a residential role which offers company housing and financial support with living expenses including rent and utilities (power and water)To better suit different family needs, our paid parental leave approach gives all parents the option to take 18 weeks of paid leave after a new child arrives – at a time that suits themExclusive employee discounts including hotel stays, banking, accommodation, cars, retail and more.

We are committed to elevating Indigenous voices and increasing cultural knowledge in our business. Diversity of skills, life experiences and perspectives within our team enhances our way of working and our ability to achieve success together. To help you on your journey with us, you'll also have access to

Specialist Indigenous Support Advisors are always there for our Indigenous employees and available to support through any aspect of your employmentIndigenous leadership programmes across some professional and operational roles to ensure that we are developing Indigenous Leaders.

Who we are



Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.



We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.

Where you'll be working

This role will be based at our state-of-the-art Operations Centre, Perth, situated near the Perth Airport. This role is offered on a 5/2 weekly roster, with flexibility where required.

In the Pilbara region of Western Australia, we own a world-class, integrated network of 17 mines, four independent port terminals, a rail network spanning nearly 2,000 kilometres and related infrastructure – all designed to respond rapidly to changes in demand. We are one of the world's leading producers and exporters of iron ore.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMining and Oil and GasReferrals increase your chances of interviewing at Rio Tinto by 2x
Get notified about new Customer Specialist jobs in East Cannington, Western Australia, Australia.
Perth, Western Australia, Australia 1 day ago
Perth, Western Australia, Australia A$80,000 - A$120,000 1 month ago
Associate / Senior Associate Governance, Risk and CompliancePerth, Western Australia, Australia 18 hours ago
Osborne Park, Western Australia, Australia 2 days ago
Perth, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 5 days ago
Perth, Western Australia, Australia 1 month ago
Perth, Western Australia, Australia 1 month ago
Expressions of Interest - Branch Manager - PerthPerth, Western Australia, Australia 1 month ago
PRODUCT & SYSTEMS SPECIALIST (Large Tractor & Seeding)Perth, Western Australia, Australia 1 week ago
South Perth, Western Australia, Australia 3 months ago
Perth, Western Australia, Australia 3 weeks ago
Perth, Western Australia, Australia 2 weeks ago
Perth, Western Australia, Australia 1 month ago
Perth, Western Australia, Australia 1 month ago
Lead D365 Business Central Functional ConsultantPerth, Western Australia, Australia 6 days ago
Perth, Western Australia, Australia
A$120,000.00
-
A$140,000.00
2 weeks ago
Perth, Western Australia, Australia 3 weeks ago
Perth, Western Australia, Australia 1 month ago
Principal Strategic Asset Management & Risk AdvisorPerth, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 1 month ago
Perth, Western Australia, Australia 13 hours ago
Perth, Western Australia, Australia 2 weeks ago
Perth, Western Australia, Australia 2 weeks ago
Perth, Western Australia, Australia 3 days ago
Hammond Park, Western Australia, Australia 2 weeks ago
Perth, Western Australia, Australia 4 weeks ago
Perth, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 1 day ago
Perth, Western Australia, Australia 6 days ago
Perth, Western Australia, Australia 2 weeks ago
Perth, Western Australia, Australia 2 days ago
Perth, Western Australia, Australia 3 weeks ago
Perth, Western Australia, Australia 1 day ago
Subiaco, Western Australia, Australia 1 week ago
Perth, Western Australia, Australia 1 week ago
Senior Underground Engineer - Digital SpecialistPerth, Western Australia, Australia 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr