Available Location: Sydney, Australia What you'll do as a Solutions EngineerYou are the technical lynchpin through the entire sales cycle. You will work closely with our mid-market prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare's global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer. As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.
As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer's needs.
What we look for in our Solutions EngineersOur Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.
ResponsibilitiesAs critical members of Cloudflare's sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.In business generation and expansion, you'll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.The role may require a small amount of travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.RequirementsExperience with or curiosity in any the core industry components of Cloudflare solutions (and passion to learn more):Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLPNetworking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic ManagementHTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application developmentSASE concepts and Zero Trust Networking architecturesDetailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP3-5 years experience in a customer-facing pre-sales or consulting roleExperience managing technical sales within large partners and accounts:Developing champion-style relationshipsDriving technical winsAssisting with technical validationTechnical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.DesiredYou've built web applications before, or contributed to existing web applications in a meaningful way.You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser's web inspector.You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.Bonus PointsGraduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.CertificationsMore About YouYou can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in organizations.You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.You understand how to manage a project, work to deadlines, and prioritize between competing demands.
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