Join the revolution in hospitality tech!
Liven is a leading global data, technology, and customer experience provider for the hospitality industry.
From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.
Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments.
Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.
As a Solutions Consultant at Liven, you will play a crucial role in delivering exceptional onboarding experiences for our enterprise clients.
You will manage the customization, configuration, and integration of our POS and online ordering systems, ensuring a seamless and efficient transition for our clients.
This role is strategic for our growth in the Sydney market, focusing on driving excellence in client delivery and expanding our market presence.
What you'll do:
Manage the entire onboarding process for Liven's suite of products, including scoping, planning, execution, and delivery.
Ensure projects are completed on time, within scope, and within budget.
Act as the primary technical advisor for clients, understanding their business requirements and translating them into actionable technical and functional specifications.
Provide guidance on product customization, configuration, and integration to meet client needs.
Oversee the installation process, including hardware setup and software deployment, to guarantee a seamless transition for the client.
Provide both on-site and remote support during the installation and post-deployment phases to resolve issues and ensure client satisfaction.
Serve as a technical subject matter expert in client meetings, demonstrations, and negotiations.
Address any technical queries related to the Liven product stack and ensure the client is fully supported throughout the implementation process.
Work closely with sales teams to identify client needs, present tailored solutions, and contribute to proposal development.
Collaborate with product and engineering teams to ensure client requirements are accurately captured and addressed.
Stay informed on industry trends, emerging technologies, and best practices to continually enhance our service offerings.
Contribute to product development by providing feedback and insights from client engagements.
Qualifications:
Minimum of 3-8 years of experience in the POS industry, ideally in a role such as installer, solutions consultant, or project manager.
Experience with various POS systems, including installation, configuration, and customization, is required.
Proven track record of successfully managing the end-to-end onboarding of enterprise clients, including scoping, planning, and delivering projects on time and within budget.
Strong experience in the technical implementation of software and hardware solutions, including configuration, deployment, and integration of POS and online ordering systems.
Experience managing complex projects, coordinating cross-functional teams, and utilizing project management tools (e.g., JIRA, Asana, Trello).
Ability to handle multiple projects simultaneously and prioritize effectively.
Demonstrated ability to engage directly with clients, understand their business needs, and provide customized solutions.
Experience in conducting client meetings, product demonstrations, and technical discussions.
Experience providing both on-site and remote technical support during installation and post-deployment phases.
Skilled in diagnosing and resolving technical issues to ensure a smooth client experience.
Good to Have:
Familiarity with cloud-based POS systems, SaaS platforms, and related technologies, including API integrations and data migrations.
Familiarity with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, such as Salesforce, HubSpot, or SAP, to better align technical solutions with business processes.
Proficiency in data analysis tools (e.g., Excel, SQL) to extract insights from system performance data and drive continuous improvement.
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