Solutions Consultant, Digital Gvmt. Platforms (Australia)

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Granicus is seeking a Solution Consultant for our Australia Gvmt. Digital Platforms and Services team! The Solution Consultant is a highly strategic technical consulting resource for Granicus. This person is responsible for actively driving and managing the technology evaluation stage of the sales process, working cooperatively with the sales team to help our federal, state, and local government customers identify the best-fitting solutions to meet their service delivery goals.
Solution Consultants lead discovery and technical demonstration activities to understand our customers' needs and their overall goals. They conduct individual interviews, facilitate discovery workshops, and review content or data to glean insights – then develop actionable plans for enhanced digital experiences. They produce artifacts to aid the development of strategies that meet real human needs – including personas, journey maps, messaging frameworks and more. Our Solution Consultants are responsible to provide agencies with guidance in various spheres of business, including engagement strategy, business transformation, and digital and innovation capabilities.
Solution Consultants identify technical issues assuring complete customer satisfaction through all stages of the sales process, establishing and maintaining strong relationships throughout the sales cycle. They create combined solutions of services and technology to facilitate critical business objectives for Granicus customers. A good Solution Consultant needs to be an expert in government technology and business practices – and have excellent communication skills to work with various leaders throughout the agency to support the goals and objectives of the organization.
**Candidates must live in Australia, & have Australian Citizenship or Perm. Resident Alien status to be considered. This is due to the government-related work our clients perform. ** What your impact will look like:Evaluate internal functions, business development strategies, and IT processes – and suggest improvements.Create business architecture models to reflect the organization's strategies and goals.Evaluate agency systems for discrepancies, vulnerabilities, and improvements.Work with product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind.Meet with agencies and help them reimagine the connection between people and the government.Develop and deliver effective Pitch, Solution, and Technical Demonstrations of key aspects of Granicus solutions that show how the solution will help the customer achieve goals.Build and maintain a library of solutions, customer examples, supporting collateral, and POCs.Build and maintain demonstration websites and assets that will be used by our team and others throughout Granicus.Guide technical scoping conversations with the agency and our Granicus implementation teams.Assist with sales and our own team's learning paths through content, coaching, and training projects.Learn the full suite of solutions that make up the Granicus platform through constant training, review of product releases, and internal product discussions.Assist with lead generation and marketing efforts through webinar and conference support.You will love this role if you have / are:Four or more years of pre-sales, consulting, or customer-facing service delivery experienceCurrent or prior government experience and savviness (FT/PT employment, military, or volunteering)Expertise in core UX/CX skills, such as human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. – ideally supporting a government clientAbility to articulate technical solutions to a non-technical audience, both externally and internallyTechnical proficiency with business tools such as Office, Salesforce, and TeamsStrong desire to work in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.Strong written, verbal, and presentation skills, workshop facilitation skills, and cross-functional leadership skills in a heavily client-facing capacityTrack record of continuous learning and solution-findingStrategic thinking skills, with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions.Ability to be flexible in a changing work environment and to work well under pressure.Experience and/or enthusiasm for working with government.Passion for public service, citizen engagement, and all things digitalAbility to thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.Personal drive and determination to succeed through communication and collaboration.Commitment to making a difference!Other Traits for Success:Demonstrate a polished, professional relationship with colleagues and customers.Assume positive intent.Collaborative. Create space for and be open to different expertise and experiences.Dependable and reliable for our customers and our colleagues.Organized and manage your own workload.Proactive. Be willing to jump in, not wait to be told.Willing to try something new, not dependent on documented examples.Empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.Open to feedback. Listen with the same passion with which you want to be heard.Curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.Benefits to you:A flexible working environment. This is a remote working role.Quarterly "unplug" days, a paid day off from the company to relax and recharge.The opportunity to work with an established, global GovTech leader with a unique value proposition and platform offering.Salary: $90,000 - $140,000 a year
Listed range is the base salary only and dependent on candidate experience and qualifications. Bonuses and incentives are above and beyond this range. Compensation also will include an extensive and comprehensive range of benefits.
Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
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