Solutions ArchitectDepartment: ProductEmployment Type: Full TimeLocation: SydneyDescriptionAs a Solutions Architect, you will bridge business/client requirements and the implementation of our HR enterprise solutions. With an agile approach, you'll map client needs to existing technology solutions. As an expert in our platform and architecture, you'll guide clients to achieve value, while managing feedback loops with internal stakeholders including our Product and Engineering teams.What You'll be Doing:Deep Product Knowledge: Gain and maintain an extensive understanding of our product suite, including its technical limitations.Use Case Analysis: Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations.Proposal Development: Collaborate with the Sales and Client Success teams to create compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements.Client Consultation: Offer expert advice and recommendations to clients and prospects on the product's functionalities, limitations, and best use scenarios, including roadmaps, documentations and alternative solutions where necessary.Technical Issue Resolution: Provide direct support and technical assistance to escalated local client issues, coordinating with product and engineering teams.Technical Liaison: Provide technical leadership to teams throughout the project lifecycle. Act as a bridge between clients/client facing teams and our product and engineering teams, understanding and translating technical requirements and providing sound advice to clients based on the capabilities, limitations and strategies of our products.Continuous Learning: Stay abreast of product updates, emerging issues, and technological developments to continuously refine your expertise and advice.Insight Collection and Reporting: Actively gather insights from client interactions, identifying common challenges, preferences, and opportunities within our platform's usage. Regularly compile and report these findings to the Product Management team, providing valuable data that informs future product development and enhancements.Knowledge Gap Identification: Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations. Communicate these gaps to the Product Management and Product Operations teams to facilitate the development of training programs and resources aimed at enhancing team expertise and efficiency.Feedback Loop Creation: Establish a systematic feedback loop between client-facing teams and product teams. Ensure that client feedback, suggestions, and experiences are accurately and promptly related to Product Managers, contributing to a client-centric approach in product evolution.Collaborative Strategy Development: Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps. Participate in strategic meetings to advocate for client perspectives and ensure that sales and client success insights are integrated into product planning and development.Interdepartmental Communication: Serve as a key communication conduit between product engineering teams, sales, implementation and client success departments. Facilitate a mutual understanding of challenges and opportunities, ensuring that all teams are aligned in their approach to client service and product improvement.Create scalable templates, processes and best practices to facilitate solution design and implementation.The Experience and Key Skills you will have:3 + years of Solutions Architecture experience, with a good understanding of complex system integration challenges and global platform implementationsProven experience in defining and documenting As Is & To Be Architecture, defining services and integrated applications, whilst working with stakeholders to help define and deliver strategic plans and roadmapsHR Tech or Enterprise system experience with a technical background and direct experience in a SaaS environment coupled with a good understanding of complex system integration challenges, adaptation to use cases and product deliveryDemonstrated passion for inspiring change by creating practical, workable architectures aligned to IT principles and following appropriate governanceDemonstrated impact on revenue growth and client satisfactionTechnical Programme/Project Management and experience working with global and senior-level stakeholdersEnjoy presenting and speaking to Clients working with our Commercial TeamsSolid analytical and problem-solving skills to understand client problems and identify standard use cases that our product supports and at the same time satisfy the client's needExperience delivering consultancy services, presales support and advice to clients Experience resolving complex and important escalations with senior customer executivesAbility to work cohesively with technical and non-technical stakeholdersKnowledge and experience of AWS and Azure Cloud ArchitecturesExcellent communication skills and native/proficient EnglishYour Interview Journey:Telephone call with a member of the Talent Acquisition TeamIn-person interview with Head of Implementation and Head of Client SuccessFinal Assessment with Managing Director, Director of Sales and Chief Technology Officer or Chief Product OfficerAt Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.Be comfortable. Be you.At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.We hire BETTER. From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work.
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