Locations: North Ryde, New South Wales, AustraliaMelbourne, Victoria, AustraliaRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The PositionA healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
Subject Matter Expert in Pathology Lab Digital SolutionsCustomer-experience focussed roleCollaborative team with regional exposureAs the Solution Manager and a subject matter expert for the Pathology Lab Digital Solutions portfolio and its associated products, you will be responsible for managing the product lifecycle from pre-launch to phase-out for the digital portfolio within the Pathology Lab Customer area, including:
Phase In: elements related to pre-launch preparation including material setup and pricing in the respective systemsOn-market support including marketing, supply chain and pricingPhase out with consideration for effective inventory and customer managementWhat you will be working on: As a Solution Manager, you will:
Develop and execute clear marketing strategies for the portfolio, defining the Marketing Mix in collaboration with the Solution Managers for the associated reagents and digital productsDefine and implement an appropriate pricing strategy reflective of the strategic intent of the organizationDevelop relevant marketing collaterals and ensure our products are promoted in a compliant manner and adhere to Global branding and trademark guidelinesSupport the Customer Success team in the execution of the Pathology Lab Digital Solutions Strategy through customer engagementManage inventory to ensure customers receive goods on time and in fullBe responsible for customer communications in collaboration with other respective stakeholders including Regulatory and/or ApplicationsCollaborate with and support Sales, Service as well as Lab IT in product implementations, providing guidance and subject matter expertise for the breadth of the Pathology Lab Digital Solutions portfolioBring a consulting mindset to engagement with customers to help shape digital infrastructure requirements and return on investmentMaintain currency of the rapidly evolving digital pathology and digital solutions macro and micro ecosystemWho you are: As a results-driven customer-centric individual, you are able to think through problems and consider the impact of solutions and are able to build strong collaborative relationships with your customers. As a Subject Matter Expert, you are expected to:
Share knowledge with respective internal and external stakeholdersDemonstrate strong analytical skills and a problem-solving mindsetBe customer-focused, working to drive positive outcomes for both our customers and patientsYou have: Degree or equivalent qualification in Anatomical PathologyPrevious experience working in an Anatomical Pathology laboratory preferredExperience working within the Pathology LaboratoryExcellent communication skills and the ability to manage multiple stakeholdersDemonstrated ability to manage cross-functional activities and stakeholders including Sales and Support, Regional and Global counterpartsThis role is only open to candidates with full eligibility to live and work in Australia. Visa or relocation support is not available.
We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.
What we offerRoche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.
Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.
Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.
We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimize any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.
Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
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