About the Role:
We are seeking a highly skilled Solution Designer to support the configuration and ongoing support of ICT solutions.
In this role, you will assist in the design and optimization of enterprise-wide deployment of technology solutions.
You will work collaboratively with senior staff and various stakeholders to deliver effective and functional ICT solutions, while exercising independent judgment and decision-making within defined parameters.
As a Solution Designer, you will play a key role in ensuring the successful implementation of complex ICT systems and applications, from initial analysis to testing and deployment.
Key Responsibilities:
Assist with analysis and evaluation of business processes and requirements, creating solution specifications for projects.
Conduct technical and application assessments, considering feasibility, effort, and risk.
Support the creation of conceptual and logical business solution designs (e.g., blueprints, design documents) and assist with the implementation of these solutions.
Undertake quality management tasks, including peer and quality reviews of specifications and design documents.
Participate in project reviews and assist in developing action plans.
Support the configuration and development of ICT applications to meet business requirements.
Conduct testing and assist in deploying technology solutions.
Monitor the performance of business solutions and provide ongoing support.
Collaborate with stakeholders to ensure the effective and timely implementation of projects.
Prepare technical and corporate documentation for review by senior staff.
Contribute to the development and implementation of best practices, improvements in processes, and procedures.
Allocate tasks to team members based on issue complexity and staff capability, ensuring efficient workload distribution.
Adhere to delivery and support methodologies, suggesting ideas for improvement.
Assist with cost analysis activities as required and escalate issues when necessary.
Exercise delegations in accordance with relevant legislation and guidelines.
Key Requirements:
Mandatory Criteria:
Minimum of 2 years' experience as a system analyst or technical business analyst on complex ICT system builds.
Preferred/Weighted Criteria:
Demonstrated ability to translate business requirements into functional technology solutions for development, testing, and implementation.
Strong technical analytical skillset with the ability to contribute to the implementation of system solutions.
Solid working knowledge of the Software Development Life Cycle (SDLC), development processes, and agile methodologies.
Understanding of ICT product offerings and their interoperability with other system components.
Proven ability to collaborate effectively with stakeholders to resolve issues and ensure timely implementation of projects.
Key Skills/Systems/Tools:
Proficiency with solution design and system analysis methodologies.
Strong problem-solving and communication skills.
Familiarity with development tools and system integration.
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