Software Support Specialist
Apply locations: Sydney
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: R2025-0085
Are you a current Elekta employee?Please click here to apply through our internal career site.
Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Provide customer support for Elekta software solutions in an efficient and professional manner.
Primarily support is for the Elekta ONE Oncology Information System (MOSAIQ) with scope to encompass Elekta Treatment Delivery Systems, Elekta Treatment Planning Systems, and other software applications.
RESPONSIBILITIES Provide phone and email support, technical advice & "Help Desk" support as appropriate to customersMaintain knowledge of current and past Elekta Software productsLiaise with other members of the Software team to address any existing customer concerns promptly & effectivelyProvide technical/analytical skills in PC/Network Computing and Operating systems relating to issues concerning the software applicationProvide technical/analytical skills relating to the software and its integration with Microsoft server/workstation operating systems, Citrix, and Cloud solutionsAbility to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transferParticipate actively in the support and training of new staff and others as requiredWork on "complex problems" where analysis of situations or data requires in-depth evaluation of various factorsWork with internal teams, including Applications and Escalations teams, to resolve customer issuesInitiate and actively pursue projects (as required)Provide on-site Applications Support on Elekta Software and Oncology solutions for upgrades, migrations, etc.HL7/ESI support and troubleshootingOther duties as assigned or requestedSome travel required to customer sites and conferencesRELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES Bachelor's Degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics, or IT-related fieldsMinimum 3 years working in the Oncology Field within a Hospital or Cancer Centre settingStrong verbal and written communication skillsStrong technical skills (PC/Network Computing and Operating Systems)Strong presentation skills (ability to communicate effectively to a group)Ability to effectively interact with customers (via phone and face-to-face)Highly motivated, results-oriented, and able to work independentlyStrong problem-solving skills with the ability to work under pressureFamiliarity with curriculum development process and educational methodologyPreferred experience with at least one of the following Elekta products: Elekta ONE Oncology (MOSAIQ, SmartView, Analytics), Elekta ONE Planning (Monaco), and Elekta Treatment Delivery SystemsFamiliarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, SalesforceFamiliarity/experience with:Microsoft desktop and server operating systemsMicrosoft SQL ServerCitrix and related infrastructure and administrationCloud-based SolutionsHL7 messaging/ESIWillingness to travel
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