Software Support Specialist ›

About Objective:   At Objective, we create software that makes a difference.
With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of?SaaS solutions for the government.
Our role:   The Software Support Specialist is a product technical specialist who assists customers in overcoming technical challenges in their day-to-day operation of Objective software.
The Software Support Specialist acts as a conduit between the field (customer support and consulting services) and product development.
They are the last level support tier (Level 3) in Customer Support and provide resolutions for the most complex customer issues and escalations.
The role reports to the Engineering Support Manager and does not have people management responsibilities.
Your role may include the requirement to work on-call or in-shift work to cover customers between 8:00 am and 6:00 pm Monday to Friday in the customers' local time zone, and the applicable hours will be allocated with reasonable notice.
Objective's customers are primarily located in the UK, USA, Singapore, New Zealand, and Australia.
Further details (including On Call compensation) are available in Objective's On Call Policy.