A career in IBM Software means you'll be part of a team that transforms our customers' challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers.
Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient.
We combine human skills with automation and AI to enhance team productivity and improve decision making.
We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale.
Your role and responsibilities
As a Client Adoption Specialist, you're responsible for engaging with IBM clients in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations.
You will be assigned to work with strategic offerings that include IBM Concert, watsonx Code Assistant for Z, and watsonx Assistant for Z.
You will work directly with the end client, planning for and executing implementation plans.
You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met.
You will interact with IBM development labs to provide product feedback and engage as needed for product support.
Core ObjectivesClient AdoptersDrive future growthIncrease platform stickinessClient ReferencesRequired EducationBachelor's Degree
Preferred EducationMaster's Degree
Required Technical and Professional ExpertiseStrong skills are an imperative.
The following skills and attitudes are critical to success in the role:
Professional SkillsStrong communicationIntellectual curiosity / continuous learnerAbility to influenceStrong organizational skillsTimely execution for impactProven track record to win and competeChange agentTechnical ExpertiseExpert experience with two or more of the following:
TCP/IP network and LDAP administration skillsAPM solutions on IBM Z platformIBM CICS and/or IMS admin skillsEnterprise COBOL development skills e.g.
read, write, modify, troubleshootProficient experience with two or more of the following: OpenTelemetry (OTeL)Ansible Automation PlatformProgramming languages common to automation e.g.
REX, JCL, YAMLWorking with Large Language Models and RAG modelsWorking with Conversational AIWorking with VS CodeInteroperating COBOL and Java within a zOS subsystem is a bonusOTHER RELEVANT JOB DETAILSFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title: Client Adoption Specialist
Job ID: 9048
City / Township / Village: Melbourne
State / Province: Victoria
Country: Australia
Work arrangement: Hybrid
Area of work: Software Engineering
Employment type: Regular
Position type: Professional
Company: (0008) IBM Australia Limited
Shift: General (daytime)
Is this role a commissionable/sales incentive based position?
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