Do you enjoy problem solving and providing exceptional customer service? Are you an enthusiastic individual with strong communication skills? Are you passionate about and eager to build a career in tech? If so, we are searching for high energy, customer-focused, problem-solvers to join our client's Software Support Team, based in Tamworth.
Based in Tamworth – Hybrid Flexibility Available (after probation)25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)Structured 8-week onboarding programmePrevious experience in a customer-facing role, preferably within a commercial software support environment.Excellent organisational skills, able to work to tight deadlines with a high level of attention to detail.An ability to take ownership of your workload and use initiative when problem solving.Excellent research diagnostic and troubleshooting skills, able to identify solutions to resolve issues effectively.Capable of adapting and demonstrating resilience in relation to evolving business requirements.Ideally a technical related degree.ITIL experience is desirable.Are a UK resident with unrestricted right to work in the UK.Key Responsibilities Building relationships with and taking ownership of your dedicated customer portfolio.Providing customers with high quality technical support, advice and guidance.Handling customer technical support requests (via email, telephone and web portal)Managing all assigned tickets to achieve a prompt resolution, escalating where necessary and providing customers with timely and accurate updates on their ticket progress.Managing product releases and enhancements whilst assisting with client adoption and education - advising on product functionality.Contributing towards internal and external KPI's & SLA's.Logging of all communications and customer support cases via an internal CRM system.This is an exciting opportunity for an individual who is seeking a career within tech. Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share.
If you are a confident communicator and have a passion for troubleshooting and resolving technical issues, then please apply today by submitting your CV to ******. Alternatively, to discuss the opportunity further, please contact Matt Pallister on 07943710160 / 0113 332 0678. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly. Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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