Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
Our team
Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards.
We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun.
We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.
About the Role
The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement.
The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience.
As a SOE Engineer, you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when it arises.
You will have a key focus on ensuring an exceptional customer experience to Datacom's endpoint customer base.
We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.
This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney).
What you will do
Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
Strong technical knowledge of Active Directory Group Policy Management
Strong technical knowledge of Azure Virtual Desktop (AVD)
Strong scripting ability (PowerShell, VBScript, Batch)
Experience with Windows 10 task sequencing and endpoint configuration
Experience with facilitating large and enterprise scale software deployments
Maintenance, upgrades, and enhancements of environment-wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise-grade endpoint management platforms (Intune / SCCM)
2 years' experience in Citrix Image Management mandatory
Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
Operate in, and contribute to the winning culture of a high performing team
Identify service improvements, efficiencies and/or cost reductions for Datacom customers
Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
Perform upgrades on applicable hardware and operating systems as required/requested
Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
Assist with projects as required
Minimum of 3+ years' experience in SOE migrations, projects, and implementation
Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles
What you will bring
You will have 5 years' IT industry experience, preferably within an IT managed service provider, with approximately 3 years' experience in a similar SOE Engineer role.
You will possess exceptional knowledge of Windows 10, 11, along with good working knowledge of networking and TCP/IP, AD, DHCP, DNS, certificate services, and Enterprise applications.
You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Virtual Desktops.
You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision.
You will be comfortable with rapid change and be available to travel to Datacom, customer sites, and conferences when required.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses to name a few.
You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
If you would like to know more and this sounds like you, please apply online today!
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