Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
This is an excellent technical opportunity, joining a fantastic team of peers with the opportunity to take your career to new heights! This role is challenging, interesting, and integral to the service we provide to our clients via the SOE Management/Operations team. The SOE Management team is responsible for maintaining the Standard Operating Environment, both traditional and modern, and packaged applications in use. As an SOE Architect, you will assist with the development of Endpoint Engineering Architecture for outsourced IT service environments for remote supportability and standardisation across multiple customers.
Please note, you must be an Australian Citizen to be successful in your application for this role.
What you'll do
The SOE Architect will be a point of escalation and provide mentoring and coaching to engineers. The following provides an overview of the end-user solutions which we are seeking competence in (but not limited to):
A strong understanding of Enterprise endpoint management solutions (SCCM, Intune). A strong understanding of Microsoft Windows end-user operating systems configuration & deployment. A strong understanding of core Microsoft Supporting Infrastructure services (AD, Group Policy and users and computers). A good understanding of core Microsoft Supporting Infrastructure services (DHCP, DNS, PKI, Print Services, File Services, Exchange, SharePoint). Microsoft Windows end-user operating systems configuration & deployment (in both traditional and modern management approaches). Endpoint security technologies (such as Microsoft's Defender for Endpoint, Symantec, CrowdStrike). A strong understanding of VDI and DaaS solutions including Citrix Virtual Apps and Desktops, Amazon Workspaces, Azure Virtual Desktop, and Windows 365. A strong can-do attitude. Working knowledge of Microsoft supplementing competitor solutions such as Patch My PC, Aternity, Ivanti App Control, and Airlock Digital. Public cloud exposure such as Azure and AWS as well as background in traditional on-premises hosting technologies (vCenter and/or Hyper-V) and supporting hybrid cloud technologies. We are a pretty agile company and are keen to respond to customer, technology, and internal stakeholders' changing requirements, and this can mean we evolve in our roles to meet those needs.
What you'll bring
We are looking for someone with 8 years of IT industry experience plus experience in a SOE management role. You are passionate about your work, proactive, client-focused, and believe in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team, maintaining high relationship-building skills. The ideal candidate will have experience in the following areas:
Knowledge of hardware and software vendor support processes, including product lifecycle. Advanced End User Management experience. Knowledge of modern and traditional SOE management methodologies. Good financial management practices. Analytical and problem-solving skills, as well as good judgement. Adherence to budget, schedule, work plans, and performance requirements. Proven communication and negotiation skills. Effective presentation, consultative and planning skills. Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Requirements:
#LI-Hybrid
#J-18808-Ljbffr