Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. About the Role This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! This role is challenging, interesting and integral to the service we provide to our clients via the SOE Management/Operations team. The SOE Management team is responsible for maintaining the Standard Operating Environment, both traditional and modern, and packaged applications in use. As an SOE Architect, you will assist with the development of Endpoint Engineering Architecture for outsourced IT service environments for remote supportability and standardisation across multiple customers. Our offices are based in Adelaide, Brisbane, Canberra, Melbourne and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! Please note, you must be an Australian Citizen and be able to achieve to be successful in your application for this role. What you'll do The SOE Architect will be a point of escalation and provide mentoring and coaching to engineers. The following provides an overview of the end user solutions which we are seeking competence in (but not limited to): A strong understanding of Enterprise endpoint management solutions (SCCM, Intune)A strong understanding of Microsoft Windows end user operating systems configuration & deploymentA strong understanding of core Microsoft Supporting Infrastructure services (AD, Group Policy and users and computers)A good understanding of core Microsoft Supporting Infrastructure services (DHCP, DNS, PKI, Print Services, File Services, Exchange, SharePoint)Microsoft Windows end user operating systems configuration & deployment (in both traditional and modern management approaches).Endpoint security technologies (such as Microsoft's Defender for Endpoint, Symantec, CrowdStrike)A strong understanding of VDI and DaaS solutions including Citrix Virtual Apps and Desktops, Amazon Workspaces, Azure Virtual Desktop and Windows 365.A strong can do attitudeWorking knowledge of Microsoft supplementing competitor solutions such as, Patch My PC, Aternity, Ivanti App Control and Airlock Digital.Public cloud exposure such as Azure and AWS as well as background in traditional on-premises hosting technologies (vCenter and/or Hyper-V) and supporting hybrid cloud technologies.We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs. What you'll bring We are looking for someone with 8 years of IT industry experience plus experience in a SOE management role. You are passionate about your work, proactive, client-focused and believe in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team, maintaining high relationship building skills. The ideal candidate will have experience in the following areas: Knowledge of hardware and software vendor support processes, including product lifecycleAdvanced End User Management experienceKnowledge of modern and traditional SOE management methodologiesGood financial management practicesAnalytical and problem solving skills, as well as good judgementAdherence to budget, schedule, work plans, and performance requirementsProven communication and negotiation skillsEffective presentation, consultative and planning skillsWhy join us here at Datacom? Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
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