The Position
We are looking for a motivated & enthusiastic individual to join our supportive and friendly Administration team at our Milton Office.
Role Overview:
Oversee collections and recoveries process for the business, including, but not limited to: Process daily banking, reconcile accounts, update internal customer notes in database, negotiating payment arrangements and/or settlements that are acceptable to both customer and RBC Group.
Identify and resolve client queries and issues to ensure positive outcomes.
Keep management informed and up to date, flagging any potential risks likely to have a significant financial impact on the arrears portfolio & business.
Regular meetings and reporting to our underwriters.
Full in-house training provided.
Qualities Sought:
Demonstrated background in Collections and recovery environment.
Effective and pro-active communicator with the ability to relate to customers and collaborate with other stakeholders, both internal and external.
Equally high standard of verbal and written skills.
A Team player who is also able to work well independently, with well-honed negotiation skills and timely decision-making abilities.
Excellent analytical skills with strong attention to detail and accuracy.
Effective time management and organisation skills, sense of urgency a must.
Desire to contribute to a positive team culture.
If you think you have the expertise to make the impact that we're looking for, please include a cover letter with your CV to the attention of John Castle: ******.
No recruitment agencies.
Job Type: Full-time
Pay: $60,000.00 – $75,000.00 per year
Benefits:
Maternity leave
Parental leave
Schedule:
8 hour shift
Supplementary Pay:
Overtime pay
Experience:
Debt Collections: 1 year (Required)
Language:
English (Required)
Work Authorisation:
Australia (Required)
Work Location: In person
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