Snowsports – Groups Coordinator Reach Your Peak at Vail Resorts.
As a community of adventurers and discoverers, Vail Resorts delivers an Experience of a Lifetime to our guests and our employees.
You're brave, ambitious and passionate and we want you on our team.
Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.
The perks start with a free lift pass, but as a Vail Resorts Australia employee, that's just the beginning.
Think world-class Snowsports training, discounts at our food, rental and retail outlets, employee recognition programs, staff events, training, wellness programs and more!
As the Groups Coordinator you will sell and effectively coordinate the fulfilment and distribution of all group booking products to Perisher's customers and liaise with internal departments to ensure quality service delivery.
You will be an excellent source of resort and product information and will quickly develop the ability to match groups with the product or service that best suits their needs, resolve booking issues, and work directly with internal departments to respond to enquiries with accurate, timely and quality information.
In a typical day in this role, you might: Ensures seamless communication and coordination with group contacts and resale partners to facilitate an exceptional guest experience.
Provide oversight and coordination with internal departments including Snowsports School, Snowsports Rental, Guest Services, Skitube, and Food & Beverage to plan and support group operations.
Manage booking details in our internal sales system from booking submission through to service delivery.
Facilitate the generation and issuing of invoices to groups and resellers; monitoring and following up on outstanding invoices and payments to ensure financial accountability and accuracy in all transactions.
Support and foster a culture of excellence in customer service through your interactions with guests via our multiple communication channels, (including email and phone).
To be considered for this role, you should have: The ability to multi-task and work in a fast-paced environment with exceptional organisational and time management skill and attention to detail.
A sound working knowledge of computer systems and processes, and intermediate knowledge of Microsoft programs including Excel.
Experience with RTP One or similar will be highly regarded.
Proficiency in computer operations and experience with RTP One or FLAIK Resort software will be highly regarded Demonstrated previous experience in a customer service role, with high volume administrative duties highly regarded.
Excellent communication skills, both written and verbal.
General knowledge of Resort and Snowsports operations is desirable.
As part of our team, you will be expected to: Demonstrate our core Values - Have Fun, Be Inclusive, Be Safe, Do Good, Serve Others, Drive Value and Do Right Provide an experience that creates a desire for our guests to return Be punctual, reliable and show up for work with an enthusiastic attitude and embrace all parts of your job Develop and maintain excellent relationships with fellow workmates, showing respect to your peers and supervisors Important: This is an early application process for a seasonal position that will start from March 2025.
Offers for this position will begin to be made from February.
Staff accommodation may be available for successful applicants.
Successful applicants with limited availability will not be eligible for staff accommodation.
You will be asked to indicate in your application your availability and whether you require accommodation.
If you are offered a position, we will be in touch to confirm and provide further information.
It is preferred that you have your own transport as Public Transport in the area is limited.
To support your application, please provide the following documentation where relevant:: Certificates/Qualifications Employment Evidence (showing teaching hours and past season(s) employment) Written Reference Letters (or provide two contactable referee's) If you encounter any issues uploading all your files due to their size or the amount, please feel free to email them directly to us at ****** At Vail Resorts Australia one of our core values is Be Inclusive.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
If you require assistance to apply, interview or otherwise participate in the employee selection process, please contact us at ******