Small Business Specialist
Req ID: 64944
Department: NBC
Division: Australia Commercial
Location: Bunbury
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.
The purpose of this role is to predominantly support support new and existing small business customers who visit the designated branch via leaders, or via other referral channels. Small Business Specialists will provide full lending and working capital solutions to help customers start, run and grow their business.
This role is accountable for:
Be the key commercial contact for your allocated branch, ensuring you are present and collaborative.
Providing excellent customer service and solutions to a broad range of business customers.
Providing appropriate solutions to customers.
Building and maintaining strong internal and external networks
Meeting and exceeding performance targets
F2F collaboration with ABN
Engage in outbound customer calls to engage with existing customer and discover additional customer needs.
F2F engagement with the local community, including building and maintaining a Circle of Influence
Role Location: Bunbury, WA
Role Type: Permanent
Schedule: Full Time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
Delivery Management: The practice of initiating, planning, executing, controlling, and embedding an initiative, product, program, campaign, process, procedure, or change to achieve a set of objectives or outcomes (for customers, employees, the organisation and/or the market). This includes identifying, tracking, resolving and managing dependencies.
Credit Analysis: The ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit).
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Knowledge of small business operations, lending and transaction banking and working capital solutions.
Proficient in credit assessment and management.
Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.
Financial acumen: Knowledge of financial terminology, financial statements (such as Profit and Loss, balance sheets and cashflow statements) and the principles behind financing in order to be able to evaluate the impact of a business decision.
Knowledge of lending and cashflow needs and solutions.
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
Why join us?
There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 64944
Job Posting End Date
10/05/2024, 11.59pm, (Melbourne Australia)
