Small Business Cashflow SpecialistDepartment: National Business CentreDivision: Australia CommercialLocation: DocklandsAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a National Small Business Specialist, you will connect with care to business customers to help them start, run and grow their business. You will help new and existing customers by connecting with them through inbound/outbound and managing anz.com enquiries. By conducting quality needs-based conversations to really understand the customer, their business, and their goals, you will be in a position to use your expert understanding of cash flow concepts and ANZ products to make tailored recommendations to help the customer. You will also have an understanding of the fundamentals of lending and be able to refer the customer to specialists who can help.Role Location: 833 Collins Street, Docklands VIC 3008Role Type: PermanentWork Schedule: Full TimeWhat will your day look like?This role is accountable for:Action incoming calls or digital opportunities, conduct quality needs-based conversations, and assist customers to start, grow, and run their business by providing valuable advice, tailored recommendations, and fulfilling working capital product solutions and working capital transaction accounts from end to end.Identify any additional customer needs and effectively refer to an appropriate channel, including value-add services that will help customers start, grow, and run their business (such as Honcho & Employment Hero).Customer:Ensure the customer remains at the heart of all our interactions.Take ownership of customer issues and resolve them.Record discussions for future reference.Risk & Reputation:Ensure quality customer and business outcomes are achieved in adherence to ANZ policies and values.Identify potential process/service improvements.Maintain compliance with required training and banker capabilities (e.g., Mandatory Learning, ACL, FSRA, AF On-boarding, Introduction and Intermediate Credit Course).People & Culture:Collaborate within the team and contribute to a high-performance culture.Stakeholder management with business partners.Provide feedback to acquisition channels to improve the onboarding process.What will you bring?To grow and be successful in the role, you will ideally bring the following:Oral and written communication skills.Adhering to structured roster/operating rhythm.Understanding of small business & commercial markets.Thorough knowledge of ANZ procedures, products, and services (desired, not essential).Understanding of Money In, Managing Money, Money Out, and cash flow concepts.You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact; you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 70703.Job Posting End Date
#J-18808-Ljbffr