Skout Solutions | Administration Support Officer

Details of the offer

About the Role:
Our 24/7 centre is in the heart of Parramatta CBD, close to public transport. At the Ventia Operations Centre (VOC), we work closely with a diverse range of clients by providing quality customer service via inbound, outbound (no sales) and email correspondence. We have multiple casual positions available working full-time hours to start ASAP!
In this role, you will be responsible for:
Constantly monitoring the system for assigned work and tickets and taking prompt action. Providing clear support and assistance to clients and subcontractors through inbound and outbound calls. Updating systems with the latest information from clients and management. Performing data entry tasks. Resolving various types of tickets efficiently, allowing for quick learning and understanding of processes. Essential Skills and Qualifications:
Customer Service: Excellent customer service skills to assist clients and subcontractors effectively. Technical Proficiency: Comfortable using various operational tools and able to quickly learn new systems. Basic knowledge of Excel and Microsoft tools is required. Team Collaboration: Ability to work effectively in a team, especially in high-pressure environments. Communication Skills: Clear and concise communication with team members and external stakeholders. Multitasking: Ability to manage multiple tasks and handle several systems or requests simultaneously. Attention to Detail: Keen eye for accuracy in monitoring systems, tracking performance, and identifying potential issues. Knowledge of KPIs: Ability to monitor and interpret key performance indicators to maintain service levels and operational efficiency. Top Performer Traits:
Strong communication skills. Fast learner. Adaptable to changes in processes. Proficient in working through multiple systems. Good adherence to guidelines and procedures. Join us at Ventia Parramatta and be part of a dynamic team where your skills and dedication will make a significant impact. Apply now!
Diversity: Ventia is enriched by the diverse experiences, talents, and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Maori and Pasifika people, LGBTQI+, Women, Veterans and spouses, and people with disabilities.
How to apply:
Please apply below by clicking on the apply now button to be considered.
Skills: Excellent Customer Service; Technical Proficiency; Multi-tasking; Attention to Detail; KPI.
Working Hours: Full-Time.
Benefits: Overtime available.
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Nominal Salary: To be agreed

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