Fitters, Turners & Machinists (Trades & Services) Full time Conveyor Products and Solutions (CPS), a part of the Fenner Conveyors group, is the leading manufacturer of Australian-made, high-quality conveyor rollers, pulleys, and associated bulk materials handling components. At CPS, we blend global impact with technical innovation to play a crucial role in the mining industry. We're looking for a Site Support Manager - Conveyors based in our Welshpool head office, to join our team and help us strengthen our partnership with key customers and make a lasting mark on the mining industry.
We are committed to our people and provide benefits that make a real difference.
Grow with us, through opportunities for career development and progression.Access to Parental Leave for secondary and primary carers.Get 45% off RRP off Michelin and BF Goodrich tires.Access discounts offered by our partners Apple, Virgin, Ford, and Quest.Become a shareholder, with an opportunity to participate in the Michelin Share Scheme.Optimise your salary via our salary packaging options.Access to a range of experts throughout the team via mentoring and coaching opportunities. We also provide study leave, training, and individual career development opportunities.Position OverviewWe are seeking a skilled and customer-focused Site Support Manager - Conveyors to join our team in Perth. Reporting to the National Sales Manager, this role is pivotal in managing key accounts, building strong customer relationships, and providing technical and sales support for CPS conveyor products and services. The ideal candidate is proactive, results-oriented, and passionate about delivering exceptional service and solutions to our clients.
Key Responsibilities Customer and Key Account Management: Act as the first point of contact for key accounts, managing supply contracts and maintaining high levels of customer satisfaction.Build and sustain relationships with client personnel at both site and head office levels, responding promptly to client requests.Collaborate with the National Sales Manager to develop budgets, forecasts, and growth strategies for key accounts.Technical Support and Engineering Solutions: Conduct conveyor audits, provide problem-solving insights, and work with the CPS Engineering Department to deliver tailored engineering solutions.Offer technical support and keep clients updated on product development and new solutions.Process and KPI Management: Track and meet contract Key Performance Indicators (KPIs), submitting reports to both customers and internal stakeholders.Develop in-depth knowledge of each client's conveyor layout, identifying opportunities for operational improvements and troubleshooting any issues.Sales Support and Business Development: Maintain accurate customer contact records and actively seek new sales leads within key accounts.Support internal sales processes, including preparing quotes and recommending CPS products to meet client needs.About You Experience: Proven success in an account management role within the mining industry, ideally with knowledge of conveyor systems.Industry Knowledge: Extensive experience within mining resources or bulk handling sectors.Customer Focus: Excellent interpersonal skills with a strong commitment to customer satisfaction.Professional Skills: Exceptional presentation, negotiation, and time-management skills with a focus on continuous improvement.Technical Proficiency: Proficient in Microsoft Office and comfortable with using software tools for account management.Qualifications: Tertiary qualification in Mechanical Engineering or related discipline is preferred.Other Requirements: Valid C Class driver's license and ability to pass random drug and alcohol testing.Why CPS? Join a team committed to excellence, innovation, and sustainability.Competitive salary and benefits.Opportunities for career growth and professional development.A supportive and inclusive work environment that values collaboration and continuous improvement.How to ApplyIf you are passionate about making a difference and possess the skills to excel in this role, we encourage you to apply! Please submit your resume and a cover letter detailing your experience and interest in joining CPS.
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