Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.Job DescriptionDo you have basic experience with Linux and an interest in learning diagnostics and troubleshooting?Do you enjoy automating simple, repetitive tasks to make your work easier?Do you feel a sense of accomplishment when you solve a technical issue, no matter where it is?If you answered 'yes,' we'd love to hear from you! Click the 'Apply' button, and let's chat about your skills and how we can help you grow.Let's talk about the roleAs a Junior Reliability Engineer in our SRE team, you will:Assist in resolving issues within our infrastructure and providing sustainable solutions.Work with more experienced engineers to learn best practices in systems engineering, software development, and networking.Participate in projects to help improve the reliability and performance of our infrastructure through better system design.Contribute to a highly automated environment by supporting initiatives that reduce manual tasks and enhance scalability.This role is perfect for someone who's passionate about learning and growing in a collaborative, innovative environment!QualificationsHere's what we're looking for—these are must-haves, but don't worry if you're still building experience:Basic knowledge of Linux systems and a willingness to learn moreSome coding experience, with Python or JavaScript being preferredFamiliarity with networking concepts like IP addressing and routing protocolsExposure to databases, such as MySQL or PostgreSQL, with an interest in learning about performance, replication, and high availabilityAn understanding of system monitoring, whether for applications, networks, or systemsA keen eye for detail—accuracy and thoroughness are keyWillingness to work one weekend day as part of a 4-day workweekNow, a bit about the SRE teamOur Site Reliability Engineering (SRE) team is made up of technically skilled engineers responsible for maintaining and improving the reliability, scalability, and performance of the ServiceNow infrastructure. As a Junior SRE, you'll have the opportunity to learn how to solve technical challenges across the entire technology stack—from hardware to applications.We focus on improving the platform's operability by reducing incidents and minimizing downtime. Our team thrives on solving large-scale, complex problems, and we're committed to mentoring and helping you grow your skills in software development, networking, and systems engineering while delivering better services for our customers.Note:This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia for at least the past 3 years will be considered.
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