At Wes Trac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with Wes Trac's own in-house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More. About the Role Wes Trac is seeking an experienced Hydraulic Mining Shovel Technician to join our team as a Site Performance Specialist. This newly created role provides the opportunity for the successful candidate to be exposed to new Caterpillar equipment due to the expansion of CAT fleet in Mudgee. Reporting to the Mining Support Manager, the Site Performance Specialist plays a pivotal role in maximising our mining customers' return on their fleet investments by providing technical support, advice on equipment optimisation and analysing fleet performance data to drive improvements in overall asset performance. This dynamic role offered is a full-time permanent position, working Monday to Friday, based from Moolarben Coal mine in Mudgee. A current Order 43 medical or ability to complete is an essential requirement for this position. Key Responsibilities Develop and maintain key customer relationships with each allocated site Utilise fleet performance data to proactively drive improvement in asset performance Carry out wear management inspections Regular report generation as required Working with customers on resolution of unplanned downtime to ensure timely resolution Identify sales opportunities and communicate these to the Mining Support Representative for actioning Monitor and review maintenance and operational practices and technology applications that impact machine performance and make recommendations for improvement to optimise TCO Qualifications Tertiary qualifications in Engineering or Mechanical Trade Certificate Hydraulic Mining Shovel experience is highly regarded Post-Trade experience working on Cat equipment would be highly regarded Experience with CAT systems including DBS, SIS and ET is desirable Current Drivers License – C Class minimum Skills and Experience Advanced interpersonal skills with proven customer service and relationship management skills Understanding of large mining equipment 'Total Cost of Ownership' (TCO) and its drivers Ability to troubleshoot equipment faults and recommend solutions Ability to work successfully in a team and autonomously Excellent organisation skills, with the ability to manage conflicting priorities High level of initiative and problem-solving skills Well-developed ability to analyse data and compile reports Why Wes Trac As one of the World's leading Caterpillar dealers, Wes Trac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a Wes Trac team member you will receive: Competitive remuneration package Fully maintained vehicle Income protection with 24/7 coverage Fitness passport for the whole family Annual remuneration and performance review Paid parental leave Purchase leave program Opportunities for growth and development Relocation assistance for eligible candidates Employee wellness program Discounted private health insurance Discounts with our corporate partners If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link. For further information regarding this role, please contact the Recruitment team on 1300 797 028 and reference Job No. 2125. #J-18808-Ljbffr