We are seeking a Site Account Manager to join our Asia Pacific East Sales and Services team. You will be responsible for building and maintaining long term relationships with key decision makers at our customer sites, continuously promoting Metso's value add offering.Reporting to the Senior Sales Manager, this role will be based in Mackay, Queensland and will support customers in the Bowen Basin Coalfields. We are open to a relocation to Mackay if you are already based in Australia. This role will include up to 60% of travel.Team you belong toYou will join a team of sales professionals who are passionate about putting the customer in the centre and getting it done together. The account management team works closely with our technical sales support, customer service, field service, business/product lines and other support teams to ensure a healthy business with high customer satisfaction. The members in our team are located across the East Coast.What you'll doFocus on after market business area, as well as identifying the investment/capex opportunities for the wider business.Plan the activities of any Metso function at the site.Seek and coordinate the best resources and channels to be used for customer facing activities.Understand our customer business and be capable of presenting Metso's added value.Drive site sales activities, together with cross organizational site account team. Understand customer's capex and opex related decisions and buying timetable.Drive account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan).Maintain and share information of installed base, performance and shutdown schedules and plan.Orchestrate customer satisfaction surveys and closed loop activities – ensuring continuous improvement activities.Support Accounts Receivable and payment collections.Ensure account data is up-to-date in customer relationship management (CRM) systems.Who you areDegree or Diploma in Mechanical Engineering or similar engineering discipline, or a trade qualification from college or technical school.Mining industry experience is essential.Intermediate level of computer literacy in MS Office – Word, Excel and PowerPoint.Must have current motor vehicle license and passport.Must be able to travel up to 60% of the time by motor vehicle.Excellent problem-solving skills.Excellent negotiation and persuasive skills.Excellent sales and presentation skills.Excellent communication and interpersonal skills.You will be based in the Mackay area or be open to relocating to Mackay from around Australia.What's in it for youA work environment where safety is always the number one priority – both your physical and mental health is our priority.A competitive base salary reflective of your skills and experience with an annual incentive program.Additional Annual Leave benefit for all permanent and maximum term employees.Flexibility in your working lifestyle – our team manages their own balance of working from home and in our office environment.Gender Neutral Paid Parental Leave of 18 weeks at full pay.Paid Volunteer Leave so you can give back to the local community or an organisation of your choice.Active Social Club and company wide social events as your social wellness is important to us.Family focused events as your family forms part of our close-knit community.Comprehensive medical benefits including discounted private health insurance for employees and immediate family.Company provided Salary Continuance insurance cover.Career development & education assistance to further your technical and leadership ambitions.Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, or status as a qualified individual with a disability or protected veteran.Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.Headquartered in Helsinki, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. metso.com.
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