Site Account ManagerPrimary Location: Paget, QLD, AU
Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: 11/14/2024
Introduction We are seeking a Site Account Manager to join our Asia Pacific East Sales and Services team. You will be responsible for building and maintaining long-term relationships with key decision-makers at our customer sites, continuously promoting Metso's value add offering.
Reporting to the Senior Sales Manager, this role will be based in Mackay, Queensland and will support customers in the Bowen Basin Coalfields. We are open to a relocation to Mackay if you are already based in Australia. This role will include up to 60% of travel.
Team you belong to You will join a team of sales professionals who are passionate about putting the customer in the centre and getting it done together. The account management team works closely with our technical sales support, customer service, field service, business/product lines, and other support teams to ensure a healthy business with high customer satisfaction. The members in our team are located across the East Coast.
What you'll do Responsible for delivering profitable business growthFocus on after-market business area, as well as identifying the investment/capex opportunities for the wider businessPlan the activities of any Metso function at the siteSeek and coordinate the best resources and channels to be used for customer-facing activitiesUnderstand our customer business and is capable to present Metso's added valueDrive site sales activities, together with cross-organizational site account team. Understand customer's capex and opex related decisions and buying timetableDrive account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan)Maintain and share information of installed base, performance and shutdown schedules and planOrchestrate customer satisfaction surveys and closed loop activities – ensuring continuous improvement activitiesSupports Accounts Receivable and payment collectionsEnsure account data is up-to-date in customer relationship management (CRM) systemsWho you are Degree or Diploma in Mechanical Engineering or similar engineering discipline, or a trade qualification from college or technical schoolMining industry experience is essentialIntermediate level of computer literacy in MS Office – Word, Excel and PowerPointMust have current motor vehicle license and passportMust be able to travel up to 60% of the time by motor vehicleExcellent problem-solving skillsExcellent negotiation and persuasive skillsExcellent sales and presentation skillsExcellent communication and interpersonal skillsYou will be based in the Mackay area or be open to relocating to Mackay from around Australia.
What's in it for you A work environment where safety is always the number one priority – both your physical and mental health is our priorityA competitive base salary reflective of your skills and experience with annual incentive programAdditional Annual Leave benefit for all permanent and maximum term employeesFlexibility in your working lifestyle – our team manages their own balance of working from home and in our office environmentGender Neutral Paid Parental Leave of 18 weeks at full payPaid Volunteer Leave so you can give back to the local community or an organisation of your choiceActive Social Club and company-wide social events as your social wellness is important to usFamily focused events as your family forms part of our close-knit communityComprehensive medical benefits including discounted private health insurance for employees and immediate familyCompany provided Salary Continuance insurance coverCareer development & education assistance to further your technical and leadership ambitionsMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
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