Silk Hospitality is a proudly Australian owned and operated hotel services company, headquartered in Perth, WA. Established locally in 2009, Silk is an industry leader in the provision of comprehensive and high-quality housekeeping services to the luxury hotel industry nationally. Partnering with small boutique hotels, through to large international hotel chains, Silk aims to deliver seamless integration and an exceptional and tailored client experience.
About the role: As our Area Manager, overseeing the operations of the Gold Coast, you will be responsible for managing all operational aspects within your portfolio, delivering sustainable results by exceeding customer and client expectations.
Managing all the financial aspects of your business unit including annual budgeting, cost control and reporting to ensure all budgetary & qualitative KPI's are achieved and upheld.Developing site improvement proposals.Encouraging team members to develop their skills through performance planning and continuous training.Working closely with Site Managers to ensure all legislative compliance and standards are met to minimise risk and maximise business efficiency and outcomes.Responsible for recruitment, disciplinary procedures, performance evaluations, training and development of all housekeeping staff & development of each locations Housekeeping leadership team.Willingness to be available for additional or varying duties as required by management.Adherence to workplace health and safety policies and procedures, attends safety meetings or training where required.Developing an in-depth working knowledge of your clients' organisations to truly understand their business requirements. About You: You are well versed in hotel management and understand the nuances of delivering exceptional housekeeping services. You can influence change, pivot as needed and thrive in a demanding environment. You will bring professionalism, innovation, resilience, and leadership expertise to the role, in addition to:
Strong commercial acumen is essentialExceptional stakeholder management skillsProven financial and analytical skills in interpreting budgets and forecastingStrong and decisive leadership skills with ability to build effective, engaged & motivated teamsConfident in presenting solutions and continuous improvement initiatives to clientHospitality or Business qualifications well regarded Next Steps: If the above sounds like you, we would love to hear from you. Click apply today!
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