We are coming to provide A-Piece of Happiness to Canelands, Mackay!At ANNEES, we aim to make a positive impact and craft an experience that provides happiness. Whether it's a guest interacting with our dedicated A-Team in our stores, or a passerby walking down the street holding an ANNEES, we strive to evoke the human connection and happiness that can be shared through experiences with ANNEES.We aren't just your regular coffee shop, we are building a brand with a purpose! ANNEES is a brand with a story to tell and a vision to provide A-Piece of Happiness to the world. And guess what? You can be an integral part of this journey!About the roleWe're searching for a dedicated Shop Manager to join our A-Team! This is a full-time salaried role, where you'll be responsible for managing our new ANNEES shop in Canelands, Mackay. Reporting to the Regional Manager, you will have the opportunity to treat this shop as if it were your own; managing the daily shop operations and your designated Team.Our dream Shop Manager will be someone who is highly motivated, has strong management and leadership skills, and most importantly, can empower their team to provide an exceptional guest experience. You'll also receive training and support to enable you to carry out your role as Shop Manager to the best of your ability, in-line with the ANNEES values and processes and procedures.What you'll doShop OperationsManage ANNEES guest experience in venues, implementing a 'guest first' approachOversee all venue operations including opening and closing procedures, team rostering and management, guest experience, product processes, stock control and work health and safetyOptimise venue operations, efficiency and productivity to meet KPIsImplement new processes, procedures and systems as directed by the Regional ManagerDeliver ANNEES purpose through championing the ANNEES brand and cultureEnsure ANNEES operational processes, procedures and systems are in compliance with company policiesManage venue supply chain policies, processes, procedures in complianceManage venue rostering, approve and submit timesheets to ensure operational requirements and budgets are adhered toTraining and DevelopmentDeliver and implement all ANNEES training processes, procedures and systemsProvide leadership to Shift Leaders and A-Team Members through coaching and delegationProactively develop and train Shift Leaders and A-Team Members, identifying talent for learning and development opportunitiesReview and maintain a thorough knowledge of ANNEES drinks, A-Merch and ANNEES at Home products, educating and training Shift Leaders and A-Team Members on these productsTeam ManagementImplement the onboarding and off-boarding of Shift Leaders and A-Team MembersManage and implement performance reviews and defined performance improvement plansDeliver and maintain communications with Shift Leaders and A-Team MembersCommunicate actual venue performance and celebrate achievements relative to KPIs and outcomesWhat you can bring to the A-TeamPreferable 3 years of experience in a managerial roleHospitality, customer service, and/or bar work experienceA friendly, professional and approachable attitudeExceptional customer service and the ability to build genuine relationshipsStrong communication and time management skillsThe ability to lead effectively and manage a teamA growth mindset to embrace opportunities and innovationA valid drivers licenseDemonstrate a high level of integrityTake initiativeAn ANNEES Ambassador - lead by example by positively promoting the ANNEES brand and culture to provide A-Piece of Happiness!Why you should join the A-TeamWhat does it mean to be on the A-Team? It means you're not just an employee; you're a loyal ambassador, a passionate believer, and an unstoppable force. You align with our purpose and mission. It's about building connections that turn strangers into friends, and friends into an army of A-Fans, united by a shared passion for ANNEES.Our vision to provide A-Piece of Happiness to the world starts with our A-Team. ANNEES aims to provide a positive and rewarding working environment for all. This includes our A-Perks:Free coffee on shift30% discount on coffee and A-MerchSocial and team building activitiesOpportunities for growth and career developmentFeature in our campaigns and photo shoots, representing the ANNEES brand!Think you'd be the perfect addition to the A-Team? Apply today! Please make sure to attach both a cover letter and resume.Don't meet all of the preferred criteria? Apply anyway! We're willing to give the right person the opportunity.
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