About Us:At Ettalong Bowling Club, we are dedicated to providing our members and guests with exceptional service and a welcoming atmosphere.
Our club is a vibrant hub for community activities, social interactions, and entertainment, and we're looking for a passionate Shift Supervisor to join our team.
Position Overview:We are seeking an experienced Shift Supervisor to oversee daily operations during designated shifts.
The successful candidate will ensure a high level of service, manage and motivate staff, and create an enjoyable environment for our members and guests.
Key Responsibilities:
Supervise daily club operations during assigned shifts, ensuring compliance with policies and procedures.
Lead and support a team of staff, providing training and development opportunities.
Monitor and maintain high standards of customer service and operational efficiency.
Address member inquiries and complaints in a professional manner, ensuring member satisfaction.
Manage staff scheduling and performance, including conducting regular performance reviews.
Ensure compliance with health, safety, and liquor licensing regulations.
Assist with inventory management and supply orders as necessary.
Collaborate with management on promotional activities and event execution.
Qualifications and Experience:
Previous experience in a supervisory or leadership role within the hospitality or club industry is preferred.
Strong leadership and interpersonal skills with the ability to motivate a team.
Excellent communication skills, both verbal and written.
Sound knowledge of liquor licensing laws and club operational regulations.
Sound knowledge of TAB and KENO operations.
Sound knowledge of gaming machine operations.
Working knowledge of cellar operations.
Current RSA (Responsible Service of Alcohol) certificate.
Current RCG (Responsible Conduct of Gambling) certificate.
Current NSW Drivers License
Availability to work flexible hours, including evenings, weekends, and public holidays.
What We Offer:
A supportive and engaging work environment.
Opportunities for career growth and professional development.
Staff discounts and benefits.
A chance to be part of a dynamic team contributing to the local community.
How to Apply:If you are a motivated individual with a passion for hospitality and excellent leadership skills, we want to hear from you!
Please submit your resume and a cover letter detailing your relevant experience via the apply now link.
Only shortlisted applicants will be contacted.