Shared Services Support OfficerOrganisation/Entity: Transport For NSW
Job category: Call Centre & Customer Service
Job location: Parkes, NSW, AU, 2870
Job reference number: 97738
Employment type: Permanent Full-Time
Salary range: $72265.0-$79489.0
You're agile, keen and open to meaningful work and opportunities that come your way.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand.
Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll: Join a high performing team, CAWS (Customer Assets and Workplace Services), providing customer service support across various channels such as live chat, emails, and telephone calls.Be based in our Service Centre where you will learn various processes and systems, utilize collaboration tools, and process transactions accordingly for internal/external customers.This is a Permanent position based from our Parkes Office.
You must live locally and have the ability to travel to/from the office daily.About you: Demonstrated knowledge and/or experience in a customer-centric service organisation.Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements, and work methods emerge.Demonstrated ability to take ownership of customer experience and to build rapport, understand customer requirements, and provide the best possible service approach from first contact.Experience using multiple computer-based systems and ability to learn new systems with ease.Based in Parkes or surrounding suburbs.Who we are: Transport for NSW provides a safe, integrated, and efficient transport system.
We connect people, communities, and industry every day.
Join us: Our workforce is as diverse as the community we serve.
If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.
Applications close: 11:59 pm Monday, 20th January 2025.
For more information about this role, please contact ******.
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Job Segment: Call Center, Customer Service
Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity.
We also pay our respects to Elders past and present and recognise the continued connection to country.
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