Shannons Contact Centre Manager

Take the next step. Be part of something bigger at Suncorp.
Lead and develop the capability of others through effective coaching, mentoring, professional development and performance management Promote high brand affinity through what we do and knowing our customers and communities we serve better than anyone else Sydney, Newcastle or Brisbane location The purpose of the role is to achieve profitable growth through the delivery of a great customer experience through a variety of customer contact channels including Phone, Email, Events, Web/Live chat and Social as these channels develop for the Shannons brand. This exciting role also involves ensuring customers receive friendly, professional and consistently high-quality service whilst achieving sales targets and service levels and meeting all compliance requirements
Key responsibilities include: Implement strategic direction and manage change in a fast-paced business Drive sales and service excellence across Shannons suite of products Lead and manage a customer focussed, high performance culture with a quality and cost-effective operation to meet customer, employee and shareholder objectives Advocate for the customer and community we serve; provide customer insights into the design of product and service offerings that continue to deliver on the brand's customer value proposition Support Shannons motoring enthusiast and community events. Skills & Experience: Minimum 8 years' experience in a related field Minimum 5 years' experience in insurance or financial services or contact centre environment Proven record of achievement of leading large teams in a customer service business Demonstrated ability to use customer insights and commercial acumen to drive sales performance and achieve profitable growth targets Advanced influencing skills across senior internal and external stakeholders. If this role sounds like the challenge you have been looking for please submit an application online today. For more information please contact
Advertised: 03 Apr 2024 AUS Eastern Daylight Time
Applications close: 10 Apr 2024 AUS Eastern Standard Time
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