Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.Your Role:The Settlements Officer is responsible forthe timely processing of home loans including loan security documentation associated with purchases, refinances, discharges and variations.The role is also responsible for providing on-going support to members, branches and third parties associated with the full loan process.Member Focus (60%)Demonstrate consistently the ability to meet or exceed member service level agreementsRecords within our core banking system interactions of items processedInvestigate and escalate issues in relation to documentation, Certificate of Title, Mortgage, Loan Contracts, Guarantees, PPSR & Other loan DocumentationApply sound organisational and time management skills handling competing priorities appropriatelyMember Operations (30%)Document Preparation:Checking of loan documentation for completeness & AccuracyPreparation of Loan ContractsPreparation of discharge payout figures and account closuresPreparation of Break Fee quotes and correspondencePreparation of Consents and legal documentation such as removal of borrowers or production of titles.Following up on Missing Information.Processing:Processing construction loan drawdown/paymentsProcessing of all switch/variation requests within agreed upon timeframesProcessing of DVA/DHOAS related inquiriesCross checking all relevant documentation has been received as per bank process, policy & proceduresSettlements:Liaise with internal and external stakeholders including but not limited to the banks panel solicitors, Valex, Lender , Broker Intermediaries, DVA/DHOAS, builders, contractors and government bodies and to achieve a positive member experiencePrepare and send Post Settlement notifications to membersSettlements & Variations Group Box is managed with all requests responded to professionally within agreed upon timeframes.Instructing Panel Solicitors for all new approved mortgagesCo-ordinating settlement functionsExecute FHOG applications and GL reconciliationFeedback provided in relation to re-worked loans to Lender/underwriter and recordedComplianceCompliance standards are metDemonstrate an understanding of the banks strategies, products policies and proceduresReport regularly to the Settlements Team Leader on quality and disclosure issues relating to loan filesAccurately store loan documentation in Security Packets and all sensitive material to adhere to clean desk policyPersonal Development (10%)Increase knowledge and provide value to businessDemonstrate willingness and ability to work productively in teams and build rapport and open, constructive relations with the branch networkComplete training as requiredDemonstrate and apply the banks vision and goals and the values in day to day workAbout YouTo be successful in the role you will demonstrate the below key attributes and experience:Technical SkillsIntermediate skills in Word, Excel, Outlook and databases.An understanding of banking/financial services and productsRequired BehavioursAt least 3 years' experience working in property conveyancing or in a loan settlements role. Legal and or conveyancing knowledge desirableDemonstrated high customer service and relationship management skillsExperience with reading certificate of titles, loan contracts, mortgages, other loan documentationAbility to effectively prioritise, manage deadlines and adopt to new ideas and concepts quicklyConfident, enthusiastic, motivated, works well under pressure, takes ownership and responsibility of all matters and shows exceptional attention to detailKnowledge of the mortgage process – post credit approval and pre-settlementsHigh level attention to detailTeam playing attitudeThe ability to work autonomouslyMember first approachOther SkillsExcellent written and verbal communication skillsDeadline and results drivenProblem SolvingAble to gather relevant information and identify key issuesAble to relate and compare data from different sourcesCan identify and interpret cause and effect relationshipsEducation & QualificationsTier 2 FSRA QualifiedBenefitsWorking with Australian Military Bank will provide you access to a great range of benefits including:Staff Banking product + Services discountsNovated Leasing options4 weeks Paid Parental + Purchased Leave optionReferral Reward ProgramEmployee Assistance ProgramAnnual Flu Shot + Blood Donor LeavePolo Shirt providedService AwardsWhy UsAustralian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.Probity checkAs we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!
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