Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.
Your Role:
The Settlements Officer is responsible forthe timely processing of home loans including loan security documentation associated with purchases, refinances, discharges and variations.
The role is also responsible for providing on-going support to members, branches and third parties associated with the full loan process.
Member Focus (60%)
Demonstrate consistently the ability to meet or exceed member service level agreements
Records within our core banking system interactions of items processed
Investigate and escalate issues in relation to documentation, Certificate of Title, Mortgage, Loan Contracts, Guarantees, PPSR & Other loan Documentation
Apply sound organisational and time management skills handling competing priorities appropriately
Member Operations (30%)
Document Preparation:
Checking of loan documentation for completeness & Accuracy
Preparation of Loan Contracts
Preparation of discharge payout figures and account closures
Preparation of Break Fee quotes and correspondence
Preparation of Consents and legal documentation such as removal of borrowers or production of titles.
Following up on Missing Information.
Processing :
Processing construction loan drawdown/payments
Processing of all switch/variation requests within agreed upon timeframes
Processing of DVA/DHOAS related inquiries
Cross checking all relevant documentation has been received as per bank process, policy & procedures
Settlements :
Liaise with internal and external stakeholders including but not limited to the banks panel solicitors, Valex, Lender , Broker Intermediaries, DVA/DHOAS, builders, contractors and government bodies and to achieve a positive member experience
Prepare and send Post Settlement notifications to members
Settlements & Variations Group Box is managed with all requests responded to professionally within agreed upon timeframes.
Instructing Panel Solicitors for all new approved mortgages
Co-ordinating settlement functions
Execute FHOG applications and GL reconciliation
Feedback provided in relation to re-worked loans to Lender/underwriter and recorded
Compliance
Compliance standards are met
Demonstrate an understanding of the banks strategies, products policies and procedures
Report regularly to the Settlements Team Leader on quality and disclosure issues relating to loan files
Accurately store loan documentation in Security Packets and all sensitive material to adhere to clean desk policy
Personal Development (10%)
Increase knowledge and provide value to business
Demonstrate willingness and ability to work productively in teams and build rapport and open, constructive relations with the branch network
Complete training as required
Demonstrate and apply the banks vision and goals and the values in day to day work
About You
To be successful in the role you will demonstrate the below key attributes and experience:
Technical Skills
Intermediate skills in Word, Excel, Outlook and databases.
An understanding of banking/financial services and products
Required Behaviours
At least 3 years' experience working in property conveyancing or in a loan settlements role. Legal and or conveyancing knowledge desirable
Demonstrated high customer service and relationship management skills
Experience with reading certificate of titles, loan contracts, mortgages, other loan documentation
Ability to effectively prioritise, manage deadlines and adopt to new ideas and concepts quickly
Confident, enthusiastic, motivated, works well under pressure, takes ownership and responsibility of all matters and shows exceptional attention to detail
Knowledge of the mortgage process – post credit approval and pre-settlements
High level attention to detail
Team playing attitude
The ability to work autonomously
Member first approach
Other Skills
Excellent written and verbal communication skills
Deadline and results driven
Problem Solving
Able to gather relevant information and identify key issues
Able to relate and compare data from different sources
Can identify and interpret cause and effect relationships
Education & Qualifications
Tier 2 FSRA Qualified
Benefits
Working with Australian Military Bank will provide you access to a great range of benefits including:
Staff Banking product + Services discounts
Novated Leasing options
4 weeks Paid Parental + Purchased Leave option
Referral Reward Program
Employee Assistance Program
Annual Flu Shot + Blood Donor Leave
Polo Shirt provided
Service Awards
Why Us
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.
Probity check
As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.
This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!
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