Hi. We're OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we're a customer-focused business that is all about inspiring customer confidence.
At OFX, you'll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.
Job DescriptionPurpose of your Role Reporting to an Operations Team lead within Payment Operations, the Settlements Officer will be responsible for various tasks spanning the Payment Ops group including but not limited to, incoming and outgoing payment reconciliation, outward payment batch processing, Investigation/Trace/Recall of customer funds in accordance with company policies, and commercial and consumer team requirements. Daily calculation of funding requirements to ensure sufficient balance in Accounts to meet daily payment obligations.
This position is accountable for contributing to effective Operations & Settlements procedures and processes that balance OFX's operational, financial, and reputational risk associated with its incoming receipts, outgoing payments and global payment methods. The Settlements Officer supports 'direct to client' focused practices that position OFX for scalable, profitable business growth.
This role is also responsible for the day-to-day enquiries from internal service and dealing teams in relation to operational issues, which include the receipt and settlement of customer transactions, investigation of payment instructions, status of payments and location of funds.
What you do Performing daily incoming payments reconciliationsPerform outgoing payment processing operations and payment exceptionsServe as contact for internal and external stakeholders, while responding to and escalating issues appropriatelyPerform unallocated funds procedure and processesAnalyze and drive to completion open items as they relate to payments and investigation activitiesCustomer and bank liaison as needed for investigation of payment instructions or location of fundsContinually review back-office operations for continuous process improvement and automation; support strategic initiatives including definition of process, controls and associated system requirementsEnsure policies and procedures are followed to mitigate risk and fraudLiaise with financial institutions and assist in payment resolutionCommunicate efficiently with Global Treasury and Cash Management teams to ensure incoming receipts from and outgoing payments to customers are accurately managed and forecasted in cash balances.Align with the corporate strategy and priorities; actively participate in the development of the department's procedures and processes and continuous improvementEnsure all documentation is updated and accessible, service levels are maintained, and adhere to all established procedures and controlsUnderstand the competencies required for successful job performance and utilize this knowledge to coach and develop team members as well as to identify training needsEnergize and inspire colleagues – generating excitement, a sense of pride, and a drive to excelBuild and maintain relationships at all levels both within and outside the organizationIdentify ways to improve productivity and efficiency, while also utilizing relevant internal technology to efficiently manage Operations needs and deliverablesWork together with the other colleagues in the Operations department globally to create a cross-functional, collaborative, high-performing teamMonitoring of internal and customer email mailboxes and responding in a timely mannerAssist with ad-hoc projects and IT change requestsQualifications3 year minimum experience in a financial services based work environment;An understanding of foreign exchange markets, foreign exchange termsAbility to multi-task, prioritise and manage deadlinesStrong reconciliation knowledge and experienceStrong attention to detail, high work rate and low error countIntermediate level skills with Microsoft Excel and WordEnthusiastic, motivated and proactive approach to workPersonable, approachable, positive and relationship building abilitiesExcellent communication skills, with a strong client focus.An understanding of Swift messaging e.g. MT103, MT199, MT940 advantageousGood Team player.Additional InformationWhat it's like working at OFX We're OFXers because we want to make a difference. We see challenges as opportunities and we're not afraid to roll up our sleeves to get stuff done. We're committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers' effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it's a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!Benefits that mean something. We offer a range of fantastic benefits, including health insurance, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at .
We encourage you to apply if this role aligns with your career aspirations.
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