SESLHD - Manager, Human Experience Hub, The Sutherland HospitalSouth Eastern Sydney Local Health District
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 3
Remuneration: $122,850 - $139,559 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ526822
What you'll be doing
The vision for South Eastern Sydney Local Health District (SESLHD) is 'exceptional care, healthier lives. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.
The role has a specific focus on the delivery of the NSW Ministry Human Experience Framework - Elevating the Human Experience - Our Guide to Action. This role will lead The Sutherland Hospital's Human Experience Hub in the provision of quality, timely and expert advice relating to consumer engagement, wellbeing, and diversity health. This role will also provide leadership to actively enable and support continuous improvement and will ensure the continued development and implementation of a person-centred and consumer engagement culture across The Sutherland Hospital (TSH).
Selection Criteria:
1. Relevant tertiary qualification in Health Service Management and/or relevant equivalent work experience in managing the consumer-client experience, or a combination of study and work experience.
2. Demonstrated strong leadership and management skills to enhance staff performance, influence workplace culture, and lead change.
3. Extensive knowledge of contemporary issues in the clinical management of the patient journey, diagnosis and consumer experience/customer service in a health care setting.
4. Demonstrated high level verbal and written communication skills, interpersonal, negotiation and influencing skills with a strong customer service approach.
5. Demonstrated high level analytical and problem-solving skills including the ability to provide authoritative advice and recommendations across a large and complex organisation.
6. Demonstrated ability to develop and maintain effective working relationships with senior management and other key stakeholders.
7. Applied knowledge and skill in conflict resolution and conciliation and advocacy methodologies.
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