Due to growth, this rare opportunity is now open!The Services Support Coordinator is responsible for managing leads, developing participant pipelines for MS Queensland's Independent Living locations, and providing information to the Service Impact team.
They assist customers in navigating the NDIS housing pathway, support team performance improvement, foster a collaborative environment, ensure smooth operations, and provide coverage during absences for efficient service delivery.
This role is full time permanent and is based at Milton.Reporting to the Services Support Manager, you will:Coordinate and respond to inquiries from potential customers through various channels.Collaborate closely with our present Services Support Coordinator.Guide candidates and families in the NDIS housing pathway.Conduct intake assessments, identify needs, manage risks, meet deadlines, collaborate for positive outcomes.Provide tenancy matching based on preferences.Gather information for presentations, handle administrative tasks, prepare documentation like service agreements.Collaborate on funding agreements/compliance activities.Maintain accurate records, track referrals/expenditure/payment requests.Resolve claim discrepancies promptly, provide system support if needed.Generate reports to improve claims management processes.Support client funding claims processing teams for compliance with regulations.Working 3 days a week from our brand-new purpose-built workspace nestled at Milton's Park Road, and accessible by multiple public transport options, join a respectful, transparent, and collaborative team at MS Queensland where values are at the core.About you:2 years of previous administration experience with SDA intake teamsKnowledge of NDIS frameworkExperience working with individuals with disabilitiesStrong communication skills (written and verbal)Ability to handle sensitive customer informationExcellent interpersonal skills for stakeholder relationshipsCustomer service focus and attention to detailResourceful team player with a positive attitudeCan work independently or in multidisciplinary teamsEmpathy for individuals living with MS and neuro conditionsInitiative-driven to enhance business performanceProficient in Microsoft Windows and Office suiteHold QLD Driver's License & NDWS Clearance to Work from NDIS Worker Screening Unit & Blue Card when working with MS QueenslandCompletion of NDIS Online Worker Training Module required before starting the roleMS Queensland has over 65 years of experience in providing holistic neuro services, empowering better lives, and new possibilities.
We build community and human connection, driving neuro wellness, raising awareness, and delivering integrated services to support health, wellbeing, and education.What you will enjoy at MSQ:Not-for-profit salary packagingAccess to free professional development courses i.e.
Mental Health First Aid CoursePeer recognition platformWe are a Q-Leave employer, meaning you have access to build portable long service leave (community services sector)Hybrid and flexible working optionsNew, easily accessible workspace located on Park Road, Milton6 weeks maternity leave + 2 weeks paid partner leaveFinancial Wellbeing Initiatives such as the ability to withdraw 50% earned pay early and a savings programHow to apply:Please click apply and submit your resume and your targeted cover letter.For a copy of the full position description, please contact ****** close: Tuesday, January 21st at 5pmNote: Suitable applicants may be contacted prior to the close dateAt MS Queensland, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTIQA+ community and Aboriginal and or Torres Strait Islander candidates.We do not accept unsolicited resumes from agencies.
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