Anglicare Central Queensland Limited | Blackwater
$36 p/h+superannuation + salary sacrifice Fixed-termposition About therole: We arecurrently seeking a part-time Services Australia Agent to providethe Blackwater community with a Services Australia agency andprovide necessary administrative support.
Whatwill a typical day look like?
Provide anddistribute suitable information to customers. Engage withcustomers and respond to enquiries about Services Australiaprograms and services. Refer customerswith more difficult enquiries to the Services Australia CallCentre or an alternative. Accept completedServices Australia forms from customers and process asrequired. Promote access andthe use of Call Centres to Services Australiacustomers. Assist newcustomers to establish payment types applicable to theircircumstances, issue appropriate claim forms and link them tothe claims process. Sight and verifydocuments supporting a customer's claim, and whererequested provide these to Services Australia RegionalOffice. Maintain officefacilities to enable visiting Services Australia Officers toconduct private Customer interviews. Assist in the schedulingof customer appointments for visiting Services AustraliaOfficers. Keep ServicesAustralia Officers informed of any issues that may affect thelocal community and the delivery of services. MandatoryRequirements: Acertificate IV in a social/ community service relatedfield. Experience workingwith a diverse range of people. Ability to obtain aBlue Card (working with children check positive notice orexemption) Ability to obtain aYellow Card (disability services positive notice or exemptionnotice) Who weare: Foralmost 40 years, our truly local team of professionals have workedwith people from a variety of backgrounds and beliefs to supportthem in living their best life. AnglicareCQ is a not-for-profit,purpose-driven organisation – and we give effect to thatpurpose through our staff. We endeavour to make the most ordinarythings extraordinary – simply by doing them with the rightpeople.
AnglicareCQ offers adiverse scope of interdependent and inter-related career pathswhich enables staff mobility and growth. Careers with AnglicareCQare from a wide range of disciplines including leadership,community services, child protection, housing, and supportservices. We serve communities in and around Rockhampton, theCapricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald,Barcaldine, and Longreach.
What you willbring to the role: Apassion and genuine desire to make a difference in the lives ofCentral Queenslanders. Proven ability tobuild and maintain relationships with a variety ofstakeholders. Theability to identify and embed solutions. Demonstratedexperience working within a high-performance framework whereyou are accountable for KPIs on program delivery and outcomes,within a face-paced solutions focussed environment. Effective timemanagement and organisational skills. Astrong communicator, able to quickly build rapport andinfluence across a diverse range of people. What are thebenefits of working forAnglicareCQ? We havea common purpose throughout our organisation to serve thepeople of Central Queensland, to help them live their bestlife. AnglicareCQ offers the opportunity to engage in meaningfulemployment and be part of a holistic team that supports people inour local communities.
Weoffer attractive salary sacrifice to all part-time andfull-time employees. Weoffer the opportunity to work within an organisation committedto social change. Full time employeeshave the opportunity to accrue/utilise TOIL in line with officehours to increase flexibility. Wehave a supportive and pragmatic management team. Professionaldevelopment and study are encouraged and supported. Weoffer a professional work environment filled with passionate,diverse and driven people. Weprovide access to health and wellness programs for allstaff. Havequestions? Call or email our Recruitment and Onboarding Officer tolearn more:
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