Servicenow Implementation Lead

Deliverables include, but are not limited to, the following:
Plan, manage and drive the overall program of work to deliver required outcomes.
Develop, manage and deliver the appropriate artefacts to support the Tooling project, including the schedules and Transition and Implementation plans.
Build positive, influential and professional relationships with business stakeholders, technical staff and project team members to drive successful project outcomes.
Manage and maintain an acceptable risk profile via the Risk Register.
Reporting effectively and regularly to stakeholders across related projects.
Deal with significant and contentious issues, negotiate and liaise with stakeholders.
Mandatory:
Strong understanding of Service Management and Delivery in Federal Government context including Commercial management, SIAM, ITSM and ITOM.
Demonstrated experience in overseeing design and implementation of complex tool ecosystems, such as ServiceNow, Splunk and other observability and support tools.
5-10 years' experience in governance, transformation and oversight of Service Management and delivery.
An understanding of Enterprise compute, cloud, networks and storage, End User Compute with a focus on security.
Manage stakeholder relationships including senior executives across multiple programs.
Proficient in scheduling, project management and design tools.
At least 5 years' experience in implementing large platform/application projects.
Preferred:
Qualifications in SIAM/ or ITIL.
Knowledge of Cherwell tool and other ITSM tools.
Demonstrated experience in developing requirements, procedures and processes in IT Service Management.
Kirra Services is a Supply Nation Certified ICT Service Provider, specialising in Hardware and Software procurement for Government, Corporate and Education. Services include cyber, consulting, recruitment, and project management.
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