Job description Sysintegra specializes in Service Management & Service Automation consulting across the APAC region.
We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX).
Our services include Software, Process, Custom Business Apps, Integrations, CI/CD and full lifecycle support for those platforms such as managed support, training, and continuous improvement roadmap/strategy.
Visit to find out more about us... The Opportunity We are looking for a Service Now Lead Architect, responsible for overall design, mapping of client business requirements to systems/technical requirements.
The role is required to work with clients to assess current state processes and tools, identify Service Now platform solution options, define Service Now solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.
Requirements Skills and Qualifications Solution Architect in ITSM, GRC, ITOM, ITAM, ITBM, HRSD, CSM and NOW Platform.
Strong in Service Now System Architect role with hands-on design & deployment experience and mapping of client business requirements to systems/technical requirements.
Knowledge of each client's situation; advocating for the most scalable, supportable, and dependable solution for each change to be created or implemented.
Expertise in developing and presenting business case material with senior prospect and customers.
Scoping and delivering Proof of Concept / Proof of Value engagements with prospects.
Proficient in front end and/or backend technologies (XML, HTML, CSS, Java Script, Angular JS, Jelly Script, Web Services, etc.) Lead developer for a variety of clients across a wide range of applications, developing tailored solutions that adhere to best practices and support practice of developing intellectual property (IP).
Client interaction to discuss outstanding items, identify technical improvements, and seek out new opportunities by educating clients on development and quality standards.
Coach and mentor co-workers on technical and procedural items through one-on-one sessions or small group workshops.
Analyse and troubleshoot to demonstrate technical and professional skill sets.
Act as the Service Now subject matter expert at Executive briefings/marketing events.
Qualifications 10+ years of experience in the IT industry.
Background and deep experience with Service Now are mandatory with accreditations covering the full range of Service Now products.
Engaging presentation style, with the ability to control and manage multiple presentation scenarios.
Ability to work under pressure and work on multiple campaigns at the same time.
Nice to have - Certified implementation specialist (ITSM, GRC, ITOM, ITBM, ITAM, HRSD or any other).
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