Job Brief We are seeking a ServiceNow Architect for an MNC for Onsite opportunity.
Responsibilities Handles customer meetings and provides weekly/monthly reports for customers as well as management.
Strong abilities to manage conflicts that may arise with customers and/or internal stakeholders.
Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts.
Evaluate the tool stability and performance and provide recommendations.
Participate and provide feedback during planning meetings (i.e., pre-iteration and retrospectives).
Review, proactively analyze, and resolve application issues as needed.
Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
Knowledge of new ServiceNow modules (HRSD, SecOps, GRC, CSM, ITBM, etc.).
TOGAF or any equivalent certification preferred.
Requirements Understand the customer environment for the business processes and IT processes.
Work with the customers (business and IT stakeholders) to understand their requirements and needs (stated and unstated/hygiene).
Brainstorm with the customer and bring out the requirements beneficial to them considering the following: The current needs and roadmap of the customer business and IT and the current capabilities and roadmap (to the published level) of the ServiceNow platform.
Be responsible for the design and architecture for the new implementation and development of ServiceNow applications as suitable to the business and IT based on the baseline requirements.
Be responsible for the design and architecture for maintenance and enhancement of existing ServiceNow applications.
Consider the security and audit compliance as aligned with the agreed standards/customer policy.
Provide guidance and thought-leadership in the ServiceNow platform to customers (business and IT) and also internal stakeholders for the technical solutions to be aligned with the architecture.
Share best practices and guidance to the customers and internal teams as a mentor.
Provide guidance to the implementation methodology and testing methodology.
Desired Experience as a Senior Technical Lead / Architect.
Experience in ITIL process definition, integration solutions, architecture level configurations, ITOM modules.
Experience in leading at least a couple of implementation projects in the ITSM area and one complete implementation lifecycle for ServiceNow.
Experience in ServiceNow custom application design and development.
Expertise in ServiceNow deployments, integration with other third-party tools, orchestration, operational activities, project management expertise, and merging multiple instances.
Experience in ITSM migration/consolidations.
Strong work experience in projects like support, maintenance, migration, upgrades, integrations, and implementations.
Mentor and share technical knowledge/guidance with the team.
Design technical solutions based on customer requirements and convert them to functional requirements.
Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards.
Maintain and review license data in ServiceNow and proactively report on compliance slippage.
Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in any 2 modules, and ITIL V3 Foundation.
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