Service Transition LeadReserve Bank of Australia Sydney, Australia
Join the Reserve Bank at a time of pivotal transformation.Impactful work that helps make a difference for the Australian people.2 Year Fixed Term Salaried Contract More flexibility, less one-size-fits-all The Reserve Bank of Australia is embarking on a Core Modernisation program which involves a major upgrade of core technology infrastructure.
We currently have an opportunity for a Transition Specialist to join this program.
This role involves providing strategic oversight and leading infrastructure & application workload migrations to provide a seamless transition from the project to the Bank's operations team.
You will lead the delivery process, coordinating across technical teams and stakeholders to drive successful outcomes.
You'll focus on ensuring that the right solutions are in place, managing risks, interdependencies, and providing critical insights to keep the project on track.
This role is solutions-oriented, and outcome based, requiring a balance of strategic direction and service management understanding.
Key Responsibilities: Transition Planning and Management:Develop and implement a detailed transition plan in accordance with the CoreMod implementation timeframes.Coordinate with stakeholders to define and deliver transition scope, objectives, and deliverables.
These stakeholders span the program delivery teams, the Service Integration Partner, IT service teams, and the Organisational Change Management (OCM) team.Drive the project forward by managing the delivery timeline, mitigating risks, and ensuring alignment with business outcomes. Service Transition:Act as the primary point of contact for technical migration co-ordination, offering guidance and expertise to internal teams and external partners.Oversee the transition of IT services, ensuring minimal disruption and maintaining service quality.Ensure all service management processes are adhered to during the transition.Lead the development of Support Models in partnership with Service Owners and stakeholders as required for ICT services transitioning from project delivery into operations.Oversee service validation and testing to ensure readiness for operational use.Maintain a focus on outcome-based delivery, ensuring the successful completion of each phase of the project.Work closely with the Operational Readiness and Organisational Change teams to ensure alignment to Program plans and activities.Ensuring that all service management processes, such as ITIL, are followed during the transition.Provide guidance, support, and training on ITIL processes and best practices. Stakeholder Communication:Act as the primary liaison for all stakeholders, providing regular updates on transition progress to the program and RBA BAU operational teams.Facilitate communication between technical teams, management, and external vendors.Prepare and present transition status reports and documentation. Post-Transition Support:Develop and implement a post-transition support plan.Monitor the post-transition performance and address any issues promptly.Conduct a post-implementation reviews to identify lessons learned and areas for improvement. Your Background:Ideally you will require a deep understanding of both technical and business aspects to provide strategic oversight and guidance effectively.
A proven track record in transition, datacentre, and application migrations within large-scale IT transformation projects will be highly sought after.
A strong understanding of ITIL processes, especially service transition, change management, release management and incident management as well as experience in managing and co-ordinating external vendors.
The Reserve Bank of Australia is an equal opportunity employer.
We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility. Application Close: February 13, 2025
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